Longchamp

Reviews

• IC

  ikram charkaoui

  3 days ago
  3.0
  I got a bag today and Fiona was super helpful and kind while assisting me, on the other hand Cinthya was rude and did not let me touch the bags while other people at the store got to do that. I felt bad since I am a very regular customer at Longchamp and should not be treated this way !
• MH

  Milian Huang

  5 days ago
  3.0
  Came by on a casual Tuesday with my husband after breakfast nearby. I was looking for a backpack for work. The store was empty when we walked in. One of the sales associates, who seemed to have a Russian background, didn’t bother to say hi and looked more focused on our Crocs. She gave us a full up-and-down look. I get it, we weren’t exactly dressed for the mall lol but her up and down look was noticeable. I already knew what I wanted, so it was meant to be a quick five minute stop. Luckily, another associate helped us out. Not overly friendly, but at least pleasant and helpful. Just wanted to share this short shopping experience and hope management can give that first associate a bit of customer service training.
• NN

  Nur

  Sep 25, 2025
  1.0
  TERRİBLE CUSTOMER SERVICE visited the Longchamp store at Yorkdale today. I already knew what I wanted to buy and just wanted to see the colors. Unfortunately, the sales associate, who I believe was of Russian background, seemed reluctant to engage with me and only greeted me after a long time when I directly looked at her. When I asked to see the small bag models, instead of showing me the options, she kept insisting that I specify the model names. As a customer, I don’t need to know all the product names by heart—I just wanted to see the available options. This experience was quite disappointing. Although I’ve shopped here a few times before, this was by far the most unpleasant visit, and I don’t plan to return to the Yorkdale location.
• MR

  Michelle Reyes

  Sep 12, 2025
  5.0
  I don't know why the bad reviews, but my experience at the Yorkdale location was very pleasant. I was helped by an associate named Cynthia. As soon as I entered the store she went to me and asked me if I needed help. She took the time to answer all my questions about the purses that I was looking for and catered to my every needs. She even offered my husband and I coffee/water too. I spent almost an hour there but it didn't phased her, she was ready to help me. I'm very happy with my experience here at this Longchamp location, it was also my first time going to this location and Cynthia helped me until the end. Shout out to Cynthia for an excellent time at the Yorkdale location. Thank you.
• AO

  Ava Owlia

  Aug 28, 2025
  1.0
  Today I went to the Longchamp store at Yorkdale and had one of the worst shopping experiences I’ve ever had. I purchased a bag, but instead of receiving the standard Longchamp shopping bag, they handed me my new purse in a cheap paper bag that looked like something from a grocery store. At first, I questioned it, but continued walking around the mall — only to notice that everyone else leaving the store had the proper green Longchamp bag. I went back to ask about it, and the associate told me they were “all out.” The issue? I could literally see the green bags sitting there in the store. She had the audacity to lie straight to my face instead of simply offering one. Not only was this insulting, it made me feel disrespected as a customer. Is this discrimination? It certainly felt that way. Hire better associates!