Customer Service
Feedback on staff is mixed; many customers praised the friendly and helpful service, while others reported rude behavior from some employees, particularly management.
Product Variety
Customers appreciated the wide selection of chocolates and new items like ice cream, though some found the prices to be high.
Store Experience
The store atmosphere is generally described as welcoming and clean, with free samples enhancing the shopping experience, but some noted issues with long wait times and outdated store hours.
Pricing Concerns
Several reviews mentioned that prices are perceived as high, especially after recent changes in packaging and pricing policies.
Quality of Products
Overall, customers enjoyed the quality of the chocolates and hot beverages, with specific mentions of the delicious hot chocolate and ice cream.