AR
Ashley Robison
Oct 8, 2025
When I first came here, I chose this office because they took Medicaid and I needed to have all my teeth crowned. At first, I was really impressed — the hygienist and Dr. Watts were both so kind and made me feel comfortable. I honestly thought I had finally found a place that cared and would take good care of me.
While waiting for my sedation appointment, I was told Dr. Workman would be doing my crowns and that he used to be a cosmetic dentist, so I was actually excited. I had been telling them for weeks that my lower front teeth were hurting and needed to be done sooner, but I was told to wait for the sedation date — so I did.
When the day came, I expected to be there for several hours. Instead, I was only sedated for about two hours. They did a root canal and placed about 11–12 temporary crowns. I specifically asked that my lower front teeth be worked on too, and I was told they would be taken care of.
When I got home and the sedation wore off, I woke up in excruciating pain. The temporary crowns were way too big and high — they cut my lips just from talking, and I couldn’t even bite down. There were large gaps between the temps and my gums, and cement was stuck all over my mouth and the roof of my mouth. To make it worse, the lower front teeth I’d been complaining about weren’t even done.
No one called to check on me, and no one responded to my texts, calls, or emails. I ended up having to pay out of pocket to see an emergency dentist, who was shocked by what she saw. She had to grind the crowns down and remove all the excess glue just so I could talk and eat again. She told me not to go back — but since Medicaid was already billed, I had no choice.
When I went back to talk about what happened, I found out it wasn’t even the dentist who had glued the crowns in, but the dental assistant. My mouth was torn up and sore, I had a big blister inside my cheek, and eating was painful.
When I tried to talk to Dr. Workman about all of this, I wasn’t met with understanding at all. Instead, he got defensive and rude. He raised his voice and told me it was basically my fault because my teeth were “rotted.” All I wanted was some compassion, reassurance, and to know this wouldn’t happen again. A simple “I’m sorry you went through that, I’ll talk to the assistant who finished” would’ve meant a lot.
I ended up leaving because I refused to be talked to like that. I even recorded the conversation because I couldn’t believe how hostile it got. I’ve reached out to management, but I still feel ignored and brushed off.
It’s been such a frustrating experience. I came here in pain, trusting they’d help me, and instead, I left worse off. No patient should ever be treated this way — especially someone trying to get care through Medicaid and doing everything right.
My experience was great until I worked with Dr. workman. So I guess if your looking for advice on this place…just work with another dentist besides him.