Very disappointed in communication and service. This was our first time using this company and unfortunately did not have a good experience.
We expected the haircut to be a bit short and imperfect; the groomer was correcting a home-haircut, so that is totally understandable.
Our dog was there for almost 4 hours. I was told at drop off it would be 3-4, so after 3.5 hours I tried to call to plan the afternoon and get an ideas of when they thought I would be able to pick up. I called over 5 times, no answer and no return call.
We decided to just stop by, and when we arrived the only thing we were told is that she was very difficult to do nails and there would be an additional $15 charge for the extra person needing to help with the trimming. It wasn't necessarily the added charge, but the negative way it was said that was frustrating.
She's been to a different groomer and never has that been the case before.
After paying for the full service treatment and additional charge, we got home and realized they absolutely did not do any type of shampoo. She was shedding hair clippings like crazy and smelled the same as when she was dropped off.
I know we showed up before they called, but they should have told us they ran out of time and discount the service for the lack of shampooing, especially after adding additional cost.
The last really frustrating and sad part is our dog was so thirsty and drank 2 bowls of water immediately, clearly not having all day.
Overall a pretty terrible experience. Dogs can't speak for themselves, so being able to trust a service like this is key. I don't recommend this company.
RB
Rashell Bendixen
Sep 30, 2025
Highly recommend! Will be back!🤗🫶
I booked a grooming appointment for my pup before my wedding, and I couldn’t be happier! They gave her the perfect haircut – clean, soft, and picture-ready. She looks absolutely adorable and will no doubt steal the show as our ring bearer. The groomer was gentle, patient, and paid attention to every detail. You can tell they really care about the pets they work with. Highly recommend for anyone who wants their fur baby looking their best for a big day (or any day)!
KP
Kristina Peck
Sep 14, 2025
They were amazing with my nervous dog. Super friendly, and my pup looked great. Definitely will be going back.
KW
Karlee Wiegert
Sep 6, 2025
They did an amazing job—her coat looks beautiful, clean, and so well-trimmed. You can tell they really care about the pets they work with. She came back happy, and looking absolutely adorable. Highly recommend them if you’re looking for professional and loving grooming care!