While my in-store experience was overall positive, I strongly caution anyone against purchasing from this company. I ordered an outdoor furniture set, and upon inspection, found a chair had a very noticeable defect suspiciously hidden under the protective paper on the arm. This indicates a significant quality control issue and suggests that damaged products are knowingly being shipped to customers.
When I contacted customer service, they were completely dismissive of the issue, and were entirely unwilling to offer a satisfactory resolution. This company's customer service does not stand by their product and refuses to work with customers when defective items are sent. Such a disappointing experience.
TM
tammy minar
Apr 28, 2024
5.0
Super helpful and patient staff!
thank you Matt and team!
JB
Jenny Bauleke
May 11, 2023
5.0
Excellent customer service and great lead times. The furniture is beautiful.
KB
Karen Beer
Nov 1, 2022
5.0
We have had 3 wonderful experiences with Yardbird!! We started with an outdoor dining set, then purchased 2 conservation sets, and finally 2 chaise loungers! All were delivered on time and packaged well, so no scratches! I would highly recommend this company and the professional manner in which they handle their customers!! We are so pleased with their products!
SB
Susan Boenish
Jun 29, 2022
5.0
The staff at Yardbird were very knowledgeable and helpful. We love our Colby patio furniture! Great quality and very comfortable. The delivery was quick and it was all set up for us. Would highly recommend this company for outdoor furniture.