Windsor

Reviews

• LD

  Lia Damaris

  Oct 12, 2025
  1.0
  I am writing to express my deep disappointment and concern regarding the customer service I received at your Providence Place Mall and Warwick Mall locations. Unfortunately, my experience at both stores was extremely unpleasant and far below the standards I expect from a reputable brand like Windsor. At both locations, the sales associates displayed unprofessional behavior and negative attitudes. Instead of being greeted with courtesy or assistance, I encountered rudeness, lack of interest, and dismissive attitudes from the staff. It felt as though customers were seen as an inconvenience rather than valued clients. In addition, no one offered help with sizing or styling, and when I approached employees with questions, they barely made eye contact and gave curt, unhelpful responses. The overall atmosphere was unwelcoming and uncomfortable, which completely ruined my shopping experience. I visit Windsor regularly and have always loved your clothing and brand, but this experience left me very disappointed. I strongly believe your team at both locations would benefit from customer service training focused on respect, professionalism, and attentiveness toward shoppers. I hope that this message encourages management to address these issues seriously so that future customers do not go through the same experience.
• IM

  Isabela Mahoney

  Sep 27, 2025
  1.0
  I was in this store today and I had the worst experience. Usually I am not one to judge if someone is having a bad day. However every single employee in that store treated my friend and I rudely. Lack of help, rolling eyes etc. The attitude given towards all of the costumers was unacceptable. So much so that I had to put back two dresses that I really loved because I do not want to support rude treatment and unprofessional. This is unacceptable, I will never be shopping here ever again.
• RM

  Roxanna Munoz

  Jul 10, 2025
  1.0
  Service is very slow, the cashiers are just chit-chating. Was in line for 20 min. The store is empty and the cashier is still with the customer in front of me. People that want to buy things just decide to leave instead. Due to it being so slow