Windsor

Reviews

• KK

  Katie Koontz

  Aug 9, 2025
  5.0
  Not sure why so many negative reviews, have always had a great experience here dress shopping with my teen. Just got her homecoming dress and the girls working were more than accommodating and helped with jewelry suggestions and chatted, plus is that things are also reasonably priced. Will always come back to this location
• MD

  mya dentz

  Feb 13, 2025
  1.0
  Was told I couldn’t return 2 items I never wore bc of “wear and tear” with tags still on and never worn so pretty bummed about that, checked them after to see if maybe at my apartment something for on them and saw nothing
• MB

  Melissa Baldridge

  Oct 30, 2022
  2.0
  Drove an hour and bought a dress for homecoming the lining was tore. We drove over an hour to return it and the two they had in that store were torn in the lining also.
• LC

  Lindsey Creed

  Sep 24, 2022
  1.0
  Employees are not helpful or courteous. Store is also supposed to open at 10, and nobody is opening the store or communicating with the 20+ customers who are waiting at the gate. At least acknowledge the potential customers.
• AW

  Alexis Wilson

  Aug 10, 2022
  1.0
  Worst retail experience ever I took my teen sister here to exchange a dress that didn’t fit for a new one. We were helped by the store manager Jasmine who right off the bat was short with us. She kept asking for a QR code to scan from an email my sister received. She check, I checked, my boyfriend checked and none of us could find it. My sister even showed her the email and she groaned and proceeded to tell us that she’ll have to look up her order. My sister kept looking back at me in utter disbelief, she was being so rude and short to her for absolutely no reason. She finds the order and we tell her that she wants to exchange it for a new dress, that obviously had been damaged, but in a different size. The manager proceeded to “look” at all the different stores that had the dress and told us we could drive to one. We already had to make a hike just to get to this store, so we asked if she could order it and have it delivered to our house. She told us she’d have to call each individual store to ask for the sizes they had, since she couldn’t view it. My sister was clearly upset and didn’t know what to do so I just told her to buy the dress because this manager didn’t want to do her job. We ended up looking at the inventory for the Summit malls Windsor and low and behold they had the size she needed. We just decided to ship the dress back to return it and order the new one but we realized the store manager ripped off the tag of the dress. When my mother tried calling them to ask if we’d still be able to return it Jasmine was just as rude and short to her. After 5 minutes of talking she asked my mother, “When can you drive back up here”. My mother said we couldn’t for a few days and she cuts her off to say, “We’re actually closed right now…” at 5pm when their store hours are 11am-8pm on Wednesdays and abruptly hangs up the phone. We tried calling back but there was no answer. I have never been treated with such disrespect because of my age before. I didn’t feel welcome from the start.