Windsor

Reviews

• TL

  Theresa M LaPointe

  Oct 7, 2025
  5.0
  This place was crazy busy but a lot of nice HOCO dresses.
• AS

  Anna Soloma

  Sep 4, 2025
  1.0
  So disappointed, liked the clothes, but at check out the women working there had an awful attitude, so i just left, owner lost at least $100 coz of poor workers, she yelled at me and was very rude, did not want to give me her name, it was 3 pm NY time, Crossgate location on 09/04/2025. I am shocked that it can happen in such a great store, I would definitely change the stuff in order to improve the business. Myself done business and customer support- know how important it is.
• AW

  Annabelle Williams

  Jul 25, 2025
  1.0
  I visited this location on 7/24 around 4:45/5 pm. Upon reading these reviews, I see that someone else also had a poor experience like me on the same day. That’s really telling; your staff is rubbing people the wrong way enough for multiple people to address this in these reviews. I had a coupon to redeem that was expiring soon, so I stopped in to shop and use it. The cashier (Abby as indicated on my receipt) was incredibly rude. First off, she tried saying my coupon that expired on the 31st was expired. I had to correct her. One of my items I was buying was clearance, and the other two were full price. My coupon would only apply to the full price items, and when I saw my total shoot up over $20 I asked Abby if she could double check the scanning and see why the coupon made the price go up higher. Abby looked me dead in the face and looked annoyed I was asking her to double check an obvious error. She said “I don’t know” in response to me asking why the coupon didn’t work. I looked at the pin pad which read: $25, $25 then $10 and yet the total was $81. It did not add up. Abby continued to look at me with disgust, making me feel like I was in the wrong and inconveniencing her. Long story short the manager came over and instructed her to do 2 transactions to use the coupon on the full price items and buy the clearance item at clearance price. Abby still did the same thing where she scanned the clearance into the full price transaction, which I had to correct her on. She then finally said “Yeah I guess I have to do that.” For the second transaction she didn’t ask for my email like for the first one, clearly indicating she was annoyed at the situation and wanted to rush me out of there. I understand working retail has its pros and cons, I worked in retail management for years in the past. What’s not okay is to project your frustration onto the customers. I wasn’t trying to make Abby feel bad or wrong, I was bringing a computer error to her attention. She made me feel so unwelcome. I will not be returning here, no matter how amazing the coupons and sales are. I hope the staff is addressed or realigned because this is a consistent theme based on the other reviews.
• KC

  Kaylee Cordero

  Jul 24, 2025
  1.0
  If I could leave zero stars I would. Today marked the SECOND terrible experience with the same worker from last time when I returned something at this store. As someone who has worked in customer service, I know how far a little effort and basic courtesy can go— and sadly, there was none of that here. Not the first time I’ve been disappointed at this specific store, please consider evaluating the workers at the register that worked today’s shift (07/24/2025) around 12pm, terrible attitude and if I had a business like Windsor I wouldn’t want people like that representing the brand. Windsor, do better, your management needs to step up.
• DA

  David Alonso

  Jul 24, 2025
  1.0
  I wish I can give you a medal for being the shittiest Windsor I’ve ever been too. The audacity the girl at the register has to give such an attitude and be disrespectful just blows my mind. A few months ago, I ordered something for my wife and went to the store to return it and the same girl as today was at the register. I have no idea what management is doing about this but I’m sure I’m not the only one. Don’t ever be rude to customers and make them feel unwelcome. I shouldn’t have to get a call from my wife in tears because this same damn girl working doesn’t have a purpose in life. I am going ballistic right now. There is no reason why you have workers who make comments about her returns and making her feel attacked when she is trying to get help. If you desperately need a job, McDonalds is always hiring, don’t make everyone’s life miserable because yours is. I ask corporate to conduct an investigation into this and please fire the girl or both who were working the morning shift on July 24. I will be submitting a detailed complaint to corporate on this matter. Resolve it before you lose more customers.