Windsor

Reviews

• DL

  Daiva Labutyte

  Oct 19, 2025
  1.0
  My daugther bought two dresses a week ago and tried to return one today but the store associate was very rude and accused her of wearing this dress. I came just to deal with it and she did t even let me speak, she cut me off and walked away. The dress had tags attached and hasn’t been worn by my daugther. I pointed out that there were many girls who tried this dress In The store before we bought it. But no luck. She simply walked away from the register when I asked for a store manager. Very disappointed with the service and attitude.
• LW

  Lisa Waller

  Oct 8, 2025
  4.0
  I really like Windsor for the most part. They have a decent selection to choose from. However, in my opinion, the store is way too small for the amount of people that are always in there, and they are SEVERELY understaffed. There are always lines at the dressing rooms, and I've only ever seen 1 or 2 employees working at one time. I've never had a bad experience with an employee, but I still think they need at least 3-4 people working. I also didn't like this at all - My daughter chose the dress that she wanted, but we needed it in a smaller size. They said that they could order it and that if it didn't fit, we could return it. She kept looking and found another one that she liked more. When I went to purchase it, the employee told me that it was non-refundable. I don't think that's fair. Why is it acceptable to return something that I order online but not acceptable to return something that I bought in-store? If they could tell people why this is their policy, it would help a lot. Overall, they have nice dresses for very reasonable prices. We do shop here almost exclusively for dresses, but the size of the store makes it uncomfortable to be in, and again, there are not enough employees to handle all of the customers. I'll be back, but I hope that some of these things change in the future.
• TD

  Takiaya Durham

  Jun 11, 2025
  1.0
  No one greets you when you walk in they just look at you
• MH

  Michelle Hewish

  Jan 22, 2023
  5.0
  Today my daughter and I went to the Willow Grove Store and Lorenny who helped us was Amazing! She was so nice , sweet and helpful !! She helped us pick out the Best Prom dress!!! Can’t Thank her enough !
• AP

  Amy Persad

  Apr 22, 2022
  5.0
  Love this store... my girl Jaylee is fantastic.... always a great time and experience when I'm in the store.....