Windsor

Reviews

• LD

  Lia Damaris

  Oct 12, 2025
  1.0
  I am writing to express my deep disappointment and concern regarding the customer service I received at your Providence Place Mall and Warwick Mall locations. Unfortunately, my experience at both stores was extremely unpleasant and far below the standards I expect from a reputable brand like Windsor. At both locations, the sales associates displayed unprofessional behavior and negative attitudes. Instead of being greeted with courtesy or assistance, I encountered rudeness, lack of interest, and dismissive attitudes from the staff. It felt as though customers were seen as an inconvenience rather than valued clients. In addition, no one offered help with sizing or styling, and when I approached employees with questions, they barely made eye contact and gave curt, unhelpful responses. The overall atmosphere was unwelcoming and uncomfortable, which completely ruined my shopping experience. I visit Windsor regularly and have always loved your clothing and brand, but this experience left me very disappointed. I strongly believe your team at both locations would benefit from customer service training focused on respect, professionalism, and attentiveness toward shoppers. I hope that this message encourages management to address these issues seriously so that future customers do not go through the same experience.
• JR

  J R

  Apr 1, 2023
  2.0
  Customer service is soooo slow. From cashiers to dressing room help. I love Windsor clothes but I try to avoid this specific store. I’ve actually bought clothes from this store, to try them on in another stores dressing room in the mall, and then returned the ones I didn’t want.
• NC

  Natalia C

  Jan 25, 2020
  5.0
  Unlike the other review which is completely opposite of mine I had a great and pleasant experience. I was in Monday night the staff was very friendly, very helpful and efficient on meeting my needs!
• MT

  Michelle Tejada

  Dec 10, 2019
  1.0
  Horrible customer service, I was not greeted. I asked for a fitting room and I was denied since it was 8:55. Her excuse was that they can’t let anyone in after 9. I work retail and I know the policies specially for this company since I had work for them as a ASM. I get that it was close to closing time but I expected more at least a friendly staff.