Windsor

Reviews

• EN

  Emily N

  2 days ago
  5.0
  Our first time in SD, the attendee was amazing and nice.
• AJ

  Adam Uribe Jr.

  Jun 11, 2023
  3.0
  The online store is full of spectacular women's clothing, dresses to jumpsuits to rompers. The prices are almost too good to be true. Once at the store itself, the selection is a fraction of what you see online. It is well-maintained but there's not much selection to throw around or drop on the floor. This store is for young adult females based on the style of most of the clothing. The prices are low but the quality of the fabric, etc. is also low. However, for the struggling student, this is the place to go for elegant, convenient clothing. I gave it 3 stars.
• GY

  GlenDD Youtube

  Feb 24, 2023
  1.0
  rude sale associates. isn’t it your job to talk to people and be nice?! can’t you do the bare minimum? l o l
• KM

  Kristen Marino

  Jun 7, 2018
  5.0
  I needed a simple but still beautiful white lace dress to get married in. I went to the Windsor at Parkway Plaza mall in el cajon. I walked in and looked at a couple dresses. When i found the ONE I was excited to try it on. They had a Large and a Small. Of course... Just my luck I needed the Medium. After trying on the Large I knew it was just perfect! Just needed that Medium. So I went to the register and had the girl look up the store at Plaza Bonita. She said they have a medium and gave me the style # for that dress. I called them that night and the gal on the phone said she had a medium and would hold it until tomorrow. The next day I left work an hour early to drive in traffic (the opposite way) down to the mall. As I waited in line to get onto the freeway I decided to call to check to make sure they still had it on hold. When I called the girl that answered said "oh sorry the girls that worked last night must have put all the dresses back"... I was like seriously.?? She said hold on let me check. When she came back to the phone she says "oh yeah we have 1 medium here... BUT... It has a small hole in the front, is that okay?" I was in complete shock and said "NO thats NOT okay!" Im glad I called before driving down there or I would have been so upset!! The girl then told me I can call the Escondido store to check with them. As I got out of line to go down there I ended up driving home. On my way I called the Escondido store and talked to a very pleasant woman named Meghan. I explained this whole fiasco to her and she sincerely apologized. I gave her the style # of the dress and she asked me what it looked like. I explained it to her in detail and she then put me on hold to go see if she could find it. The first time she came back she described the dress to me but that wasn't it... Then she asked me to describe it a little more and then she goes "OH I know exactly which dress your looking for hold on" When she came back to the phone she said "we have it and its a medium!" I was so happy I said great!! I aksed her if she could hold onto it and I will come up once traffic isn't so crazy. She said No worries I will put it on hold.. Even if I couldn't make it in tonight I can come tomorrow. I said "No" I don't want to chance this again after everything. She said No worries I am going to bag it and place it in the back tonight so nobody will touch it. When I got home I convinced my fiance to drive me up there to pick up this dress. He complied and took me up there. When I walked into the store I was amazed at how big it was. When I walked to the counter the woman that was working (Meghan) was standing there with a smile on her face.. I said hi.. Meghan? Im Kristen we spoke earlier about the dress. She said "yes" its right here. She then proceeded to hand me a bag with the dress and what happened next completely took CUSTOMER SERVICE to a whole other level. She says "After everything that happened to you the last couple days, no bride should ever have to stress that much about their wedding" "Don't worry this dress has been taken care of" As I stand there... Kind of confused for a second.. I said "what"..? She said she purchsed the dress for me!! I literally said "are you serious!?!" And started to CRY (happy tears) I have NEVER in my life... In all my customer service jobs and experiences EVER been treated so kindly.. Especially by a stranger who went above and beyond to help another stranger out by doing something so selfless and KIND! After wiping my tears away she opened me a room to try it on. As I am trying it on she comes to check on me and helped me zip it up. She told me I looked beautiful.. and I felt BEAUTIFUL in it. She was just so amazing I couldn't stop crying (happy tears) I must have given her like 10 hugs I was just in shock still. Meghan is the PERFECT example of how customer service should be done. Not just by paying for it.. But by generally caring about someones problems enough to take action and make it right! I will always remember her. THANK YOU MEGHAN!!!! You're truly AMAZING!!