Windsor

Reviews

• SS

  Symphony Segura

  Oct 4, 2025
  1.0
  On Tuesday, September 30th, I brought my daughter to the Windsor store at Del Amo Mall to find her homecoming dress. As someone who grew up shopping at Windsor for my own formal events, I was excited to share this tradition with her. The store was busy with other young ladies shopping for dresses, and only two associates were assisting customers with fitting rooms and questions. My daughter fell in love with a dress displayed on the mannequin at the front of the store. We tried a medium from the rack, but it was too big. When I asked if the small from the mannequin was available, the associate, Judith, told me it couldn’t be sold until the next day when the display was changed. I asked if this was company policy, and rather than providing clarification, Judith became irritated and said I was being “difficult” and “combative.” She eventually said she could ask a manager, but insisted it would be better if I just came back the next day. I explained several times that I only wanted to understand the policy, since there were other sizes of the same dress available to replace the mannequin. The interaction felt dismissive and unhelpful. Later, when I asked for the associate’s name at checkout, Desiree (the cashier) said she couldn’t share it and that I would need to ask directly. When I asked Judith, she responded sarcastically, “Didn’t the girl up front already tell you my name?” Both associates seemed overwhelmed by the crowd, but the service felt indifferent and unprofessional. Instead of creating a special, memorable experience for my daughter—something I had been looking forward to—it felt like we were an inconvenience. To make matters worse, when the dress was eventually taken off the mannequin, it had a hole in it, which made me feel like the situation was handled carelessly. Overall, I was very disappointed. Windsor has always been a go-to store for formal wear, and I expected better. During homecoming season especially, customers should feel supported and excited, not dismissed or disrespected. I truly hope the store can improve its customer service so that other young girls looking forward to their big moments don’t leave with the same negative experience we had.
• JC

  Jocelyn Cuevas

  Apr 3, 2018
  1.0
  I have been trying to contacts this store I have called 6 times and no ones answering! How is it possible that no one is by the phone?