Windsor

Reviews

• KK

  Kanesha Kaleka

  4 days ago
  5.0
  This is one of favourite places to get some cute going out statement pieces. Tina was also really sweet and helpful when it came to helping me put an outfit together! I would definitely recommend ❤️🥰
• CC

  christina

  5 days ago
  1.0
  I came in to buy the last part of my Halloween costume and I returned it the day after because it didn’t fit the vibe quite well of the rest of my costume. When I tried to return the item, the worker said it was final sale and could not be returned, because it was part of Halloween. When I first purchased the item, the worker (a different person) specifically asked me if it was for Halloween and I said yes. Then, I asked her if I could return it because I was concerned it wouldn’t match the rest of my costume and she said yes, as long as it’s within 14 days. She knew my item was a Halloween purchase and Halloween purchases were final sale— but gave me false information. They said that the computer would not let them refund me my money because it was final sale (part of Halloween), and that they could only refund me my money on a gift card to re-purchase items from Windsor. Obviously, I’m not here to speculate about her intentions with doing this (I’m almost certain it was a mistake), nonetheless, this kind of negligence and failure to follow proper retail procedures should be acknowledged and addressed by the company (and not with store- credit gift cards). Let me be clear to all retail stores: I speak on behalf of all customers when I say this—refund us our money. And if you’re going to issue customers a gift card, it should be for your poor customer service, the lack of communication among your staff, and the inconvenience you cause your customers. Businesses do this as a way to limit their financial losses, but what they don’t realize is that it costs them something far more valuable — their customers’ trust. And once that’s gone, no “store credit” can buy it back. I spent $45, and that’s $45 I won’t be getting back — my only option is to spend it at Windsor. Forcing customers to keep their money locked within your store isn’t just bad business practice; it’s a terrible strategy for customer loyalty.
• AA

  Alina A

  Sep 13, 2025
  5.0
  The best customer service at this location! I came in searching for a birthday dress and found the perfect one, thanks to the warm and attentive staff. Sarah, Tina, and Rohan were incredibly welcoming. Sarah went above and beyond to help me find the perfect fit for both my dress and shoes. Despite arriving just five minutes before closing, Tina graciously assisted my mother in finding a beautiful dress. Truly a wonderful shopping experience!
• CV

  Cathy Di Vittorio

  Sep 10, 2025
  5.0
  Tina and Bianca were great! Very helpful and kind!
• LK

  Lirad Kligman

  Aug 29, 2025
  5.0
  Tina was super helpful! She helped my daughter find a new dress for a wedding. Great looks at reasonable prices.