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Exceptional people to work with! They uncovered some very questionable construction used with previous window replacements. The crew called their manager who appeared within 20 minutes and worked with them to resolve the issues. They were all very polite and professional and adhered to our contract, not charging anymore for the hours of additional work necessary. They cleaned up inside and outside, not leaving a single nail or piece of debris, and the main office followed up to be certain everything was to our satisfaction
DR
Dave Russell
Sep 4, 2025
3.0
The windows are good the installer was excellent, BUT try to get help from the office staff and you are sol . It has taken me 4 months to get my paperwork on the windows and have not yet received the 50 dollar referral bonus . Hope I never need warranty service
TU
Thomas Ulrichs
Aug 26, 2025
5.0
Windows were put in by the Window World contractor and look great.
CK
christopher kraft
Aug 26, 2025
5.0
I had a window put in on 1418 1st avenue in Watervliet New York on the 25th. The two gentlemen that came out to the property were extremely professional did it amazing work and I'm extremely satisfied with the results Thank you for the excellent work and professionalism
CK
christopher kraft
Aug 25, 2025
5.0
I had two individuals from window world came out to 1418 1st avenue Waterford New York. It's a rental property of mine . Over the years I have done business with several contractors or subcontractors and I have to tell you the two individuals that came out to my property I apologize for not remembering their names. They were absolutely the best and the best and extremely professional did an amazing job and a very short period of time. I just want you to know whoever owns this company that those individuals are detective employees you absolutely want I wish I had more of them for myself. Just amazing and I really appreciate the professionalism and the quality of their work
Frequently Asked Questions About Window World of the Capital District
What types of payment methods and financing do you offer?
We offer a variety of payment methods and financing options (subject to approved credit) depending on promotional period. Please contact us for more information regarding available options.
Will the replacement windows be installed from the inside or outside?
The majority of our replacement windows are installed from the outside. In some situations it may be necessary to install from the inside. On the day of installation, your installation expert will assess your unique situation and explain the process that will best suit your home.
Do you install replacement windows year-round? If so, will I lose a lot of heat/cooling at the time of installation?
Window World installs replacement windows year-round. An average installation will take only one day. Our crews install one window at a time and are trained to do what they can to minimize heating/cooling loss. The energy savings from your new windows will recover any incremental energy costs incurred during their installation many times over during their lifetime.
How can I prepare my house for my replacement windows?
Please take down curtains, blinds, or any other window treatments. Security sensors should also be removed and turned off by your security company. Please provide our installation expert with a clear path to the window(s) being replaced by moving anything that may be in the way. It is also advisable to remove all wall decorations from the walls close to the windows as they may fall during removal or installation.
How long will it take to get my replacement windows? How much time should I allow for the installation?
Since every window ordered is custom-built to fit your home and design choices, manufacturing times vary. Once delivered, the type of window being installed and the type being removed help determine the amount of time needed to complete the job. On average, each window takes about 30 minutes. Trim work and cleanup will require additional time to complete. An average job will take a single day.
What type of warranty is available for my windows?
All windows and patio doors we sell come with a manufacturer’s lifetime limited warranty and a repair labor guarantee, good for as long as you own your home! Contact us or see our warranties page for more details.
What happens to my old windows?
After installing your new replacement windows we remove all old windows from your property and dispose of them properly. If you wish to keep your old windows or storm windows, please notify the installation crew as soon as it arrives for your installation.
What do I do if there is a problem with the windows?
Most of the issues encountered by our customers are easily corrected and don't necessarily mean that there is a problem with your window. You are always welcome to contact us for help.