Window World of Augusta

Reviews

• CC

  crazygawj

  Sep 23, 2025
  1.0
  WW is wanting me to commit $6K (50% of the project) without any installation commitment from WW? No thanks. I've been down that road too many times. Once some suppliers get your deposit, they take their sweet time getting to you along with their 11th hour postponements. I have elected to hire a different supplier who has given me a reasonable schedule. Good luck with your business model.
• SE

  Sherrye Elder

  May 21, 2025
  5.0
  Great experience! We've had our windows for years. I noticed some foggy spots in a couple. I called the office with the serial numbers and replacements were ordered. We could have picked them up and installed them ourselves but opted for them to deliver and install. There was a fee but well worth it to two senior citizens who live 1 1/2 hours from Augusta. The ladies that I talked to on the phone were very nice as was the gentleman that installed the replacement windows.
• TT

  Tasha Taylor

  May 21, 2025
  3.0
  Window install went well. They arrived before scheduled time but someone else was home so install could be completed. I left work early to catch them before closing at 5pm to pay my remaining balance. While paying balance I asked if I could use the restroom. I was told no we don’t have a restroom by female office staff. Window World is open M-F 9am-5pm, I find it hard to believe that office staff is there 8 hr/ day without a bathroom. If the bathroom is not for customers say that instead of lying about not having a bathroom. Customer service matters too.
• AS

  Anna-Marie Spain

  May 12, 2025
  5.0
  Windows, doors, & outside shutters replaced. Quality windows at a fair price with warranty included. Work was completed on time & installation done correctly. Installation crew cleaned up each day. They made certain I was pleased with the work & understood how to properly operate window and door features. I would highly recommend Window World.
• RT

  Robert Thomas

  May 16, 2023
  1.0
  For the record I have not used this company. In the near future I’m going to need to replace all the windows in one of my houses & I’m doing my research. As a precaution I always start with the negative responses first when ready online feedback. I’m always interested to read how companies handle customers that provide negative feedback. Are they considerate, are they fair, & are they respectful? Businesses cannot please everyone, but their customer responses in a public forum can be all of those things. I also feel that businesses should do things to earn customer’s business upon their initial meeting and during the project phase. I expect your representatives to dress & look appropriately during our initial meeting, I expect to be given a well explained estimate, I expect for the project manger to call me weekly even when there is no work being done because of delays. AND I expect respectful communication. Reading the responses you’ve posted to your customers has made my decision very easy.

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