Wilson Flagship - Soho

Reviews

• SQ

  Sarah Qin

  Oct 19, 2025
  5.0
  Great selection and excellent customer service! Jocelyn was very helpful and attentive as I tried on various pairs of tennis shoes to see which was the best fit for me. Unfortunately, the store does not carry a 5.5 size shoes (my size). It’s important to wear tennis shoes on tennis courts for safety purposes, and I had a tennis reservation that day, so I was on a time crunch to find a cute and playable shoe. Jocelyn still encouraged me to try a size 6 regardless since each shoe is built different, and I found a pair that fit well! She also happens to wear a 5.5 size shoe, so she was empathetic to my shoe shopping struggles at other stores.
• KD

  Kristian Divina

  Oct 18, 2025
  1.0
  Me and wife wanted to try different rackets to buy for a replacement for the ones we have. We were so excited to try different ones since they have an indoor wall to try it out. We signed two separate waivers to start our 5 min session (each). After my wife, I expected go for my turn, but one of the staff (female) said that since I was inside the court, I also count for her 5 min turn. And that there was already a person waiting for his turn. Even after explaining that I didn’t get a turn, the she (staff) was very dismissive and still kicked us out of the court. We still browsed the store and observed that the person that was in after us was there for almost 10 min. We felt very disappointed and discriminated after that experience. I personally would not come back to this shop because of this unfortunate incident. But I do recommend it for people to get their gears from since they do have good selections.
• MK

  Ming Kong

  Oct 18, 2025
  1.0
  Slow and lazy sales staff. The guy with the semi long hair is unhelpful and inattentive.
• TS

  Tristan Santiago

  Oct 2, 2025
  5.0
  I had 2 super helpful staff to help me pick out a racket to order online. I was helped by 2 employees one was a girl named Lauren and the other was Tran who was making a tennis racket. Tran showed me how to order a custom racket online and I will definitely ask him to string mine. Lauren was so helpful in explaining what racket to get my girlfriend and her grip size. 10/10 customer service
• TT

  Tania Tavarez

  Sep 19, 2025
  5.0
  I had truly a great experience at the Wilson store on Broadway, of Soho in Manhattan location. Elijah Duran was excellent!!!! They gave great customer service at the highest level!!!!! I Give Wilson Store on Broadway of Manhattan a 5 out of 5!!!!!! They were sincere in caring for us and providing exceptional customer service! I highly recommend you give them a visit and enjoy the experience the Wilson store provides. All of the staff were incredibly awesome!!!