HN
Hakan Nigdeli
Oct 23, 2025
The hotel is very nice, new, clean, and modern, and the rooms are spacious. The reception staff are extremely polite and friendly — really a 10 out of 10. BUT the main problem was this: we stayed for 2 nights and planned to visit the park only on Saturday. We arrived Friday, and that night, around 5 a.m., the hotel security guard banged on our door with full force — not just once, but continuously for about 3–4 minutes until we woke up. At first, we were scared and didn’t understand what was happening. When we finally opened the door, he asked, “Is your alarm going off?” We said, “We’re sleeping, what alarm?” He just said “OK” and left without even apologizing.
After that, neither my wife nor I nor our little daughter could sleep again because of the stress and adrenaline. Our baby cried a lot. The next day, we were exhausted and had to leave the $600 park early around 3 p.m., too tired to even go out for dinner. When I reported this incident to the lobby, they said they would pass the information along, but no one ever followed up.
I have never experienced such unprofessional behavior at any hotel. To avoid running into this problematic security guard, I would recommend staying away from this hotel.