JI
J.R. Iannuzzo
Jul 28, 2025
I initially had a great impression of Michael at Westchester Accounting Services. He appeared knowledgeable, was communicative, and had a warm, family-oriented demeanor during our initial meetings, which made us eager to hire him as our CPA for both our business and personal tax returns.
Michael was helpful during the filing of our business extensions, but things took a turn when it came time to file our personal extension. I had provided all the necessary documents well in advance, but the day before the deadline he reached out and informed me that he hadn’t had time to prioritize our extension, choosing instead to focus on long-term clients. He mentioned that since we were extending, it wasn’t a significant issue.
However, his lack of concern for our estimated payment left me feeling blindsided. Instead of providing guidance based on the information I supplied, he suggested making a payment equal to 120% of the previous year’s amount, despite our earnings being significantly lower this year. When I expressed my concerns about the estimate being too high, he dismissed them, saying none of his other clients had issues with similar payments.
Our phone conversation was tough, and I was caught off guard. I proceeded to make what I believed might be owed and informed him of the payment, but he never responded. After following up several times over the summer with no reply, my recent call ended abruptly, as I believe he hung up on me.
Given this experience, I find Michael's lack of professionalism unacceptable. Despite the challenges presented during our conversation, he failed to communicate effectively or acknowledge my inquiries afterward. I expected more from a CPA and would not recommend his services based on how this situation was handled.