West Charleston Animal Hospital

Reviews

• KC

  Keith Chung

  6 days ago
  2.0
  My cat was scheduled for a teeth cleaning at West Charleston Animal Hospital, and I also wanted to address a lump I was concerned about. When Dr. Amani Lee came in, I addressed my concerns. She returned with an itemized estimate, but it was very difficult to read; it was hard to line up the procedure with its correct cost. While trying to read it, I took the estimate off the clipboard so I could use the clipboard itself to better align the items and costs. Dr. Lee abruptly took the clipboard out of my hands. When I told her, I was having difficulty reading the estimate and asked if I could use the clipboard to help, she replied, "no this clipboard is mine." I then reached out for the pen she was holding so I could use it to help read, and she pulled back, saying I shouldn't "yank the pen from her hands." My mother and I were shocked by her escalating rudeness and defensive behavior as we were simply trying to read a confusing estimate. Dr. Lee then became confrontational, stating that we were being "rude" and eventually told us, "you're welcome to find another vet." When I asked for clarification, she repeated, "If you want, I can get you another vet." The situation was completely unacceptable, and we almost left. Fortunately, Dr. Lee brought in Dr. Jon Kempf. We explained what happened, and Dr. Kempf was incredibly calm, professional, and empathetic. He took the time to address all our concerns, made us feel comfortable, and we decided to proceed with the cleaning. The reason this isn't a one-star review is solely because of Dr. Kempf. His professionalism saved the appointment. However, the experience with Dr. Lee was deeply unsettling, unprofessional, and is concerning for a healthcare provider. I hope the management addresses this issue. Given the extremely unprofessional interaction, I also recommend the hospital consider installing cameras in the patient rooms. I have provided a complete account, and I can assure you there was nothing we did to provoke this behavior from Dr. Lee. This entire situation was as ridiculous as it sounds.
• DM

  Dianne Montoya

  Oct 12, 2025
  5.0
  They are very helpful and always answer my questions. They also allow walk-ins, so you don't have to make an appointment. They take good care of my fur babies. And they like what they do. That's important.
• GC

  G Craves

  Oct 9, 2025
  1.0
  Phillip Lutanda is the ABSOLUTE WORST ever. I took my dog in for a teeth cleaning & HE should be the one getting his teeth cleaned because his breath STUNK!!!!! I almost threw up. Not only that.. but he was so insanely unprofessional. Making comments about not being “able to afford” ??? Im sure there’s a nicer way of saying that. He made what I THOUGHT was going to be an easy experience into A NIGHTMARE. He’s rude & SOOOOO unprofessional. How he’s made it this far is INSANE. I’ve been coming to this vet for YEARS & I will NEVER return. He makes an awful name for this place. He’s a disgusting example of a human being. He should be fired & honestly go to therapy or seek professional help. If this is the vet you’re offered PLEASE ask for someone else. If there’s one thing you can take from this, let it be that! He should NOT be qualified to touch another dog let alone speak to a human being again. It’s THAT serious. Do better
• MS

  Mel S

  Oct 6, 2025
  5.0
  Been bringing our 12 y/o Chihuahua to West Charleston Animal hospital for over a year now after being so disappointed with the care and price gouging of a local VCA. Our dog has had many issues with her health as she is growing older and Dr. Kempf always handles her with care and compassion. Highly recommend!
• RH

  Roxanne Hidalgo

  Sep 15, 2025
  1.0
  My family and I have been bringing our pets here for over 15 years, ever since I was a kid seeing Dr. Jones, who has been an amazing Veterinarian to all our furry family members. Unfortunately, I cannot let what happened at our most recent visit slide, and because of Dr. Amani Lee, my whole family will no longer be returning to this practice. On 9/23/25, we took our almost 10-year-old dog in for a mobility evaluation, her routine vaccines, and a wound on her toe. Instead of compassionate care, she left more sore, traumatized, and injured than when we arrived. The staff took her to the back exam room without us, which our dog has done dozens of times as we have been bringing her to West Charleston exclusively since she was 6 weeks old. She was returned in a muzzle we were never told about. She came back bleeding from her nostrils and struggling to breathe because the muzzle forced her mouth shut while she inhaled blood. She was absolutely terrified, straining to get back to me for safety. I ended up on the floor, sobbing and trying to stop her bleeding myself, while the staff stood by and did nothing. Dr. Lee dismissed what happened, even mocking the situation by physically acting out how our dog “flailed” and injured herself to no one else’s fault. My best guess is instead of communicating to us that our dog was nervous and scared, they used any force necessary to perform the procedures so they could move to the next patient more quickly. After I paid for the bill I asked the front staff if I could receive a call to speak with the Practice Manager to discuss what had happened. I was told I would receive a call the following Monday, 9/15/25, but I never did. Now, not only is our dog physically sore but she is emotionally traumatized, and so am I. What should have been a simple visit became one of the most horrifying experience. After decades of loyalty, we will never return.