Villara

Reviews

• RB

  ritchie bains

  Aug 14, 2025
  1.0
  Very unreasonable pricing. They just installed my HVAC like 15 month ago. I reported issues within the 1 year warranty and nothing was done. Now they are charging me a fee to come out. I would not recommend these installers.
• DT

  Da Wei Teh

  Aug 9, 2025
  5.0
  Awesome service! Marcus fixed our AC unit quickly and professionally!
• KC

  Kay Carden

  Aug 8, 2025
  5.0
  Very courteous and timely follow with scheduling appointments and doing the work.
• TT

  Trayce Turner

  Jul 30, 2025
  5.0
  We had an attic fan, and whole house fan installed, along with a maintenance check on the hvac unit. Service was impeccable! Very friendly, professional staff! Loved seeing pictures from the maintenance of the hvac unit. So happy we used Vallara!! Now, hopefully we will see a difference with the utility bill after attic fan, and whole house fan installation!
• JW

  Julie Wall

  Jul 21, 2025
  1.0
  We have a newly installed AC unit on a new build less than a year old that has a very loud start. We called to inquire about the free manufacturer dampening blanket being offered. They required a technician come on-site first. That was July 8th. July 21st, we still had not heard anything. I called and was informed that a dampening blanket had been ordered, recieved and that I had a technician appointment today between 1pm - 4pm. An appointment that I had no idea about was scheduled. After lots or scrambling and juggling my schedule causing me to lose money with work, I get a text at 3:03pm that my tech, his name and all was in route. He was late last time (and no one called. I had to call in to find that out) so I called for his ETA. The customer service person advised me that I do not have an appointment on the books, and that the dampening blanket was merely ordered today. I asked why I was told I had an appointment this AM and she said she did not know because there was nothing on the schedule. I'm frustrated and ask to speak to a manager. Charles gets on the phone and proceeds to blame it on the company that provides the ticketing software they use. He says it was brought to his attention that this order was outstanding so he approved the part to be orderd. He states in order to place an order, a technician has to enter a ticket. That ticket creates a service call (even though there really isn't a service call) and generates a "Your tech is in route" text to the customer when he enters it. I have worked with multiple service ticket systems. If you open a ticket, even to place an order, the ticket is created instantly. So, my question is, if my call to customer service triggered the awareness to let someone know that the part was not orderd this AM, why did customer service see an on-site technician call when I was on the phone with her? If it works the way they state, the tech didn't place the order until around 3pm when I got the, "Your technician is in route" text. And, if you KNOW this is a system issue, why don't you contact the customer to avoid any confusion? Regardless, instead of taking accountability for the extremely inconvenient situation, Charles blamed the ticket system, raised his voice and was extremely patronizing about my situation. Our schedule does not have the availability for an afternoon appointment starting next week and I was told when I called originally given my area, that afternoon appointments are all that's available. So, if you are looking for any type of customer service or communication, skip this company. They are disrespectful and could care less about the customer experience, even though they tout 5 star service. Meanwhile, we continue to live with a loud AC right outside the bedroom window that wakes us up every time it kicks on... Do better Villara.