Business Details
About
UrologyPediatric UrologySurgery
At Viewmont Urology Clinic, we have seven Board Certified urologists specialized in treating Adult and Pediatric urologic problems
Location
Hours
Reviews
3.5
126 reviews
5 stars
64
4 stars
11
3 stars
7
2 stars
9
1 star
35
What are people saying?
AI-generated from customer reviews
Staff Attitude
Feedback indicates a mix of experiences with staff, ranging from friendly and professional to rude and unhelpful.
Cleanliness
Several reviews highlighted issues with cleanliness, particularly in the bathrooms and waiting areas.
Wait Times
Many customers expressed frustration with long wait times for appointments and to be seen by doctors.
Doctor Quality
While some doctors received high praise for their care and professionalism, others were criticized for being dismissive and unprofessional.
Communication Issues
Numerous reviews mentioned difficulties in reaching the office by phone and lack of follow-up communication from staff.
- JWJonathan Walker4 days ago3.0The medical staff are great, but they no longer answer phone calls and make you go through an AI messaging system. Transferring over to a new system can be difficult, but this is ridiculous.
- MSMary Sigmon4 days ago1.0I have seen some post about doctor willis. I had a very horrible experience with her.I have had serious trouble with UTI for years. I am in the hospital now my second trip this month.I have a serious uti that is R to a mouth antibiotics. She said my urine sample was yellow i have a pic of it.Its red.She said lesions on my kidney was jumping out of my kidney from a cyst inside my kidney and jumping back in.lol My husband is seeing dr Gerrard i asked him if I didn't like a dr could I see another one him and his nurse both told me yes.on that Friday that my husband saw him i told him what was wrong he said constipation causes uti.he said see a gi and he would see me.i had a uti that day and couldn't pee ended up in hospital. When I got out my dr referred me there I told her I wanted dr Gerrard. They made the appointment then I got the letter saying I couldn't come because I had problems with another dr.Dr Gerrard knew this i showed him the bloody urine sample that was yellow.but he still said he would see me.i have left two messages with office manager and Noone will answer my call.what does dr willis have on them that she can treat pts any way she wants to and get by with it.i have been told by two dr if I don't get help I am going to die Join the world of drs don't care.
- CCCarrie CohenOct 24, 20251.0The office staff lies to patients blaming their lack of willingness to schedule necessary surgery on the "new system" despite the qualified physicians instructing them to schedule. The staff is uncooperative and argumentative with no concern for the patient's best interest or well-being. This practice should be avoided.
- TTTheTeague65Oct 23, 20255.0Looks great and very clean for such a busy office ! My dad is a patient so i'm usually just in the waiting area.
- JZJulie Spurlin ZimmermanOct 21, 20251.0Had to wait for freaking ever appointment was at 4:00 and it's 5:00 and we still have not been seen yet