Via Lugano

Reviews

• DM

  Daryan Massey

  Oct 3, 2025
  1.0
  This apartment complex advertises itself as a luxury apartment space with many amenities and features. While in reality it’s overpriced, unkempt, and not at all the experience that they will have you expect. The appliances and furnishings in the apartment are very old and do not work well. The Amazon lockers that are being removed were worthless anyway and were never used properly. The “valet trash service” they provide is helpful when they actually pick up the trash when and how they say they will, but most of the time the trash people will complain and not take your trash anyway even though it’s bagged and placed according to their “rules and schedule.” And good luck getting rid of any bulk items in your apartment because you only have access to bulk trash after 6pm on Sunday evenings. Also the trash compactor is overflowing all the time and is gross and ugly. The gym is mid at best with broken equipment and ridiculous hours. The gate at the front of the complex is basically useless as it’s either always broken or just straight up left open all day and night. And they say there’s only a limited number of cars allowed per apartment, but the lot fills with unknown cars that sit for weeks at a time leaving comfortable parking scarce. And the office staff are generally unpleasant. Gary? (I think his name is) is nice, but everyone else is pretty rude. If you have another option, choose that. Don’t live here.
• AA

  Alaina

  Aug 7, 2025
  1.0
  Overall, a very nice neighborhood. The maintenance staff is very knowledgeable and friendly. I enjoyed my experience living here. However, it was overshadowed by a large move out fee for bulk trash and strict fees/fines enforced. If you want to be constantly worried about being fined, this is the place for you.
• KG

  Kero G

  Aug 7, 2025
  1.0
  Absolutely would not recommend living here. From day one, I felt targeted by McKenzie rude and passive-aggressive for no reason. I didn’t even use the pool once during my entire lease because I felt so uncomfortable. I couldn’t even bring a guest with me to the pool (even though I was present, which the rules allow). What really shocked me was how Carrie, the community manager, handled things. Instead of helping or listening, she backed McKenzie completely. One day, Carrie actually called the police on my guest. When I came downstairs to calmly ask what was going on, she wouldn’t explain anything. She asked for my name and gave me the dirtiest look like I didn’t belong there. It was deeply disrespectful and unnecessary. Later, a neighbor told me they experienced similar treatment and decided to move out because of it. That said everything. If you’re looking for a safe, respectful, and welcoming place to live this is not it. The gate is always broken, there’s never any parking, and the place is far from what they advertise. I couldn’t wait to move out the only reason I stayed was to avoid breaking my lease. Do not move here. You deserve bet
• BB

  Briana B.

  Aug 5, 2025
  5.0
  Mckenzie Is truly amazing 🤍 . Very knowledgeable and welcoming . GIVE HER A RAISE ! ( i do apologize if i spelled your name wrong ) 🫂
• AT

  Alexis Turner

  May 6, 2025
  1.0
  The young Kelsey was very arrogant rude. Very unwelcoming personality. I would never recommend anyone to rent there. Highly unprofessional behavior.