Staff Responsiveness
Customers frequently reported issues with communication and responsiveness from the leasing office, with many unable to reach staff via phone or email.
Maintenance Quality
While some residents praised the maintenance team for their promptness and efficiency, others expressed dissatisfaction with the quality of repairs and unresolved issues.
Mixed Customer Service
Feedback on customer service was mixed; while some staff members, particularly Diana and Conrod, received high praise, others were described as rude or unhelpful.
Community Management
Residents noted a decline in management quality and consistency, with frequent staff changes and perceived neglect of community issues.
Property Condition
Several reviews highlighted ongoing maintenance issues within the apartments and common areas, including cleanliness and safety concerns.