Staff Quality
Many customers praised the staff for being friendly, caring, and knowledgeable, with specific mentions of Dr. Dixon and Dr. Knighton.
Fear-Free Approach
The clinic's 'fear-free' policy received mixed reviews; while some appreciated the gentle handling of pets, others felt it led to inadequate treatment.
Pricing Concerns
Numerous reviews highlighted concerns about high prices and perceived upselling tactics, with some customers feeling pressured into purchasing additional services.
Appointment Availability
Several customers expressed frustration with long wait times for appointments and difficulty in scheduling urgent visits.
Mixed Experiences
While many had positive experiences, there were notable negative reviews regarding missed diagnoses and poor customer service.