Business Details
About
VeterinariansVeterinary Clinics & HospitalsPet GroomingPet Boarding & Kennels
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Location
Hours
Reviews
4.4
267 reviews
5 stars
206
4 stars
25
3 stars
8
2 stars
6
1 star
22
What are people saying?
AI-generated from customer reviews
Customer Care
Many customers praised the staff for their compassion, professionalism, and willingness to go above and beyond for both pets and their owners.
High Costs
Several reviews mentioned that the prices for services are higher compared to other veterinary clinics, with some customers feeling pressured into unnecessary treatments.
Mixed Experiences
While many customers had positive experiences, some reported issues with aggressive sales tactics and unprofessional behavior from certain staff members.
Urgent Care Availability
Customers appreciated the clinic's ability to accommodate urgent care needs, often fitting pets in for same-day appointments.
Facility Environment
The clinic was frequently described as clean and welcoming, with a friendly atmosphere that made both pets and owners feel comfortable.
- BNBertha NuñezNov 7, 20255.0We are so happy with this hospital! We were at Four Pows in Groton for 8 years with my Yorkie terrier has severe allergies and in all if those years couldn't not cute, every time was a different vet, and charge very very expensive. Here at VCA are compasive staff, if you choose a Dr. Is ok. Always explain all the charges and let use medicine that you have if necessary! Have special discounts with a subscription, etc… Waidy recommended!!!🤗👏
- DPDanny PesceNov 2, 20251.0After our last visit, I was very disappointed by this practice's aggressive sales tactics and poor service. When we left, I was unknowingly subscribed to an expensive medication plan. The main issues I experienced were: Automatic subscription: Without my consent, I was subscribed to a $380 medication. No-return policy: When the medication arrived, it included a notice that it could not be returned. Unprofessional staff: When I called to question the charge, the receptionist was extremely rude and dismissive. Her "shushing" and talking over me suggested this was a common complaint. High pressure sales: I also felt uncomfortable during my appointment due to the vet's aggressive attempts to sell me a more expensive medication. While I know vet care is expensive, this clinic seems more concerned with sales than pet welfare. For me, the extra 30-minute drive to a clinic in Colchester that prioritizes its patients is well worth it, so I am back to driving, but with the peace of mind that my pets will see loving caring doctors, not "commission salesmen" on a vet coat.
- SOStephanie OceaneOct 24, 20251.0$50 for a nail trim
- KRKelly RoushOct 18, 20255.0I called in worried because I found a tick in my dog’s skin. I’m new to the area and never dealt with this before, so I was panicking. They were able to get me in same day. Once I got there, I was greeted quickly and was taken to a room. Dr. Nobert and another technician quickly came in and they were amazing! Dr. Nobert talked with me and not at me. He even gave me a tick removing tool! He was very informative, easy to talk to, and my pup was as comfortable as he could be at the vet. This place eased my concerns and worries. Thank you!
- LLLeslie LewisSep 18, 20255.0I have been going to VCA for years for my cat and dog and have always had a great experience. Today they went above and beyond when my dog was having an urgent issue. Even though they had no open appointments they fit us in almost immediately. From the minute we walked in the door, everyone was extremely friendly and Dr Italia did a thorough exam and explained everything in great detail. I left feeling much more at ease and confident that my dog was going to be okay. Thank you to everyone at VCA New London!