Compassionate Care
Many customers praised the staff for their kindness, compassion, and thorough care for their pets, especially during difficult situations.
Expertise
Dr. Anderson and the surgical team received high marks for their expertise, particularly in performing TPLO surgeries and handling complex cases.
Customer Service
While many reviews highlighted excellent customer service, some customers reported issues with communication and administrative responsiveness.
Pricing Concerns
Several customers expressed dissatisfaction with the pricing, describing it as high and feeling pressured into unnecessary treatments.
Mixed Experiences
While many had positive experiences, a few customers reported negative encounters, particularly regarding urgent care and follow-up communication.