Business Details
About
Truck Dealer
Vanguard Truck Centers in East Phoenix, AZ provides expert parts and service for all makes and models, a fully equipped body shop, and flexible maintenance plans to keep your fleet running smoothly and costs under control.
Location
Hours
Reviews
3.0
307 reviews
5 stars
129
4 stars
16
3 stars
13
2 stars
13
1 star
136
What are people saying?
AI-generated from customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the friendly and knowledgeable staff, others reported unprofessional behavior and long wait times.
Repair Quality
Many customers appreciated the quick and accurate repairs, but there were complaints about incorrect diagnoses and unnecessary repairs leading to high costs.
Parts Availability
The parts department is noted for having a wide selection, but there are frequent complaints about long wait times for phone support and incorrect parts being sold.
Pricing Issues
Several reviews highlighted high prices for parts and services, with some customers feeling they were overcharged compared to competitors.
Sales Experience
Sales personnel received positive feedback for their helpfulness and professionalism, particularly in the truck purchasing process.
- TTTruckerGuy542 days ago5.0Shout-Out to Matt and Cody at Vanguard! Every time I stop in for parts for my Volvo, these two are all smiles and ready to help. Came in today and the place was slammed, but Matt and Cody were up front helping the other counter employees — keeping everyone moving and letting us know they’d be right with us. When those two are on the counter, you know the line won’t last long. That’s why we keep coming back!
- KGKami Gimbert3 days ago1.0Work truck doesn’t know how to drive!! So insanely dangerous, this guy was on his phone randomly breaking and swerving everywhere. Almost hit me in my car. Is it that hard to get off the phone? You’re in a work truck. so dangerous!!!
- BBBrian ButzOct 8, 20255.0Commercial vehicle parts for Volvo and Mack semi trucks. Excellent customer service and very knowledgeable staff with prompt service and a great job!
- TGTom GOct 5, 20255.0Everything I bring the truck in they take it back right away! They always end up finding the problem and fixing it. The mechanics are really good and diligent. The whole crew in the dealership are really good and professional. Would highly recommend this place!
- AAAnna AtamanczukOct 4, 20255.0In Oklahoma City, OK, two days without success. Phoenix, AZ. One day of diagnosis and repair. Very good mechanics. Friendly service.