Business Details
About
Oil Change Service StationAuto Repair ShopCar Battery StoreCar Inspection StationAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Oak Grove.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Valvoline Instant Oil Change
14855 Ft. Campbell Blvd, Oak Grove, KY
42262, United States
Hours
Reviews
4.3
320 reviews
5 stars
222
4 stars
41
3 stars
17
2 stars
7
1 star
33
What are people saying?
AI-generated from customer reviews
Customer Service
Many customers praised the staff for being friendly, professional, and attentive, with several mentioning specific employees who provided exceptional service.
Efficiency
Customers frequently noted the quick service and minimal wait times, with many expressing satisfaction at being in and out in a timely manner.
Trustworthiness
While many reviews highlighted the honesty and transparency of the staff, there were also several complaints about perceived dishonesty and poor service, particularly regarding vehicle issues.
Quality of Work
Feedback was mixed regarding the quality of service, with some customers reporting excellent maintenance and repairs, while others experienced issues that led to further problems with their vehicles.
Communication
Several reviews mentioned the clear communication from staff regarding services performed and recommendations, although some customers felt misled about their vehicle's condition.
- AWAlexis WalkerOct 17, 20255.0Friendly and fast service! HIGHLY RECOMMENDED!!
- TBTerry BlackburnSep 12, 20255.0Everyone at this location in oak grove, ky is fantastic. My car runs great and I never worry about if a good job will be done! They all treat you with respect and have a genuine concern for what they do!
- EGE GaraySep 1, 20251.0We always go here and never have had a problem …. But today this oil change took 1 hour and some change. They broke my oil pan and stripped my bolt and lied to my face about my oil getting so hot that it melted the STEEL bolt… they didn’t accommodate anything , but just lied and as he was coming up with this lie.. the look on his face was ridiculous and it was as if he was trying not to laugh. I didn’t get get his name, but the other lady’s name was Amber . As we pulled off they were laughing . I would not recommend them at all. If they would have just been honest there would have been no problem. I just don’t appreciate being lied to.
- ETEdie TaylorAug 23, 20255.0Lee, the manager at this location, went above and beyond to repair an oil change that went roque from a completely different location and town. I was on a road trip and needed some help and pulled in and he took GREAT care of me. I highly recommend this location! Great service and even better customer service!
- JHJessie HAug 16, 20255.0Very friendly they took good care of my lincoln towncar