Business Details
About
Oil Change Service StationAuto Repair ShopCar Battery StoreCar Inspection StationAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in North Las Vegas.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Valvoline Instant Oil Change
4305 W Craig Road, North Las Vegas, NV
89032, United States
Hours
Reviews
4.4
790 reviews
5 stars
597
4 stars
83
3 stars
26
2 stars
17
1 star
67
What are people saying?
AI-generated from customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their friendliness and professionalism, others were reported as rude and unhelpful.
Service Quality
Several customers experienced issues with service quality, including improper oil changes and lack of attention to detail, leading to vehicle damage.
Speed of Service
Many reviews highlighted the quick service, with customers appreciating the efficiency of the oil change process.
Pricing Concerns
Customers expressed dissatisfaction with pricing, describing it as high and feeling misled by Groupon offers that were not fully honored.
Staff Professionalism
While some staff members were commended for their professionalism and knowledge, others were criticized for unprofessional behavior and lack of training.
- CWChad WorthenOct 30, 20255.0Quick service and friendly staff that didn't try and pressure me into a full rebuild while I was there. Out in under 10 min.
- DGDaisi GiselaOct 25, 20255.0It was my first time at this place my experience was very good and everything was very king to me . besides everything ,they gave me a discount to wash my car and an extra discount for my next service
- KYKing YOct 15, 20255.0I've been going to Valvoline for years and the service is always professional, friendly, and consistent. The techs are knowledgeable and Courteous. I love how I can go in for service and be out within minutes. You have a customer for life.
- RRRoxana ReynosoOct 14, 20251.0Absolutely RIDICULOUS Customer Service and Deceptive Reimbursement Process My experience with Valvoline has been nothing short of a nightmare, and I would give zero stars if possible. The sheer disrespect and incompetence in handling a situation they caused is staggering. During an oil change visit back in July, Valvoline personnel wrongly guided me, resulting in damage to my vehicle. This is bad enough, but the ordeal that followed is completely unacceptable. I have been fighting with Valvoline for almost three months for a reimbursement that should have been straightforward. The process has been drawn out, frustrating, and incredibly difficult, making me feel as if they are intentionally trying to wear the customer down. To make matters worse and frankly, insulting, after months of back-and-forth, Valvoline unilaterally changed the amount of the reimbursement I was initially promised for the paid estimate & rental car. This is a clear display of treating customers with utter contempt, failing to honor their own commitments, and being completely untrustworthy. If you value your time and expect even a minimal level of customer service and integrity, go somewhere else. Valvoline's treatment of customers is ridiculous, and their deceptive reimbursement practices are a disgrace. You should not have to fight for months to get what you are owed due to their error, only to have them change the terms at the last minute. Shameful.
- JCJeremy ChristensenOct 7, 20253.0Hit and miss. Sometimes this place is awesome; fast and professional. Right now, I’m in their bay getting ignored after 45 minutes waiting already. The guy popped my hood then disappeared. Clearly, he doesn’t care.