Business Details
About
Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Massillon.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
356 reviews
5 stars
275
4 stars
43
3 stars
12
2 stars5
1 star
21
What are people saying?
AI-generated from customer reviews
Customer Service
Many customers praised the staff for being friendly, professional, and attentive, often going above and beyond to ensure satisfaction.
Efficiency
Numerous reviews highlighted the quick service, with many customers reporting being in and out in under 30 minutes.
Quality of Work
While many customers were satisfied with the service, there were some complaints about issues arising from oil changes, including damage to vehicles.
Communication
Customers appreciated the clear communication regarding services performed and recommendations without feeling pressured.
Pricing
Some customers felt the prices were high, but many also noted the availability of discounts and promotions.
- JJJulie Jenkins5 days ago5.0Jaylon, Paul, Josh and Tyler all did a great job.
- HCHope CaiazzaOct 17, 20255.0Awesome service!!
- NBNicholas BeckelSep 29, 20251.0Took my car to get an oil change, when I get home, there’s not a single drop of oil in my car and there’s oil all over my driveway. Called the store. Send a tech out to change my oil, and then had me take my car in for another fresh oil change. I don’t even know why I didn’t just sue them for straight negligence. My car doesn’t have almost 300,000 miles on it for no reason. And then the manager, Tristian told me they were going to come out and clean up the oil stains in my driveway. I did not ask them too. They OFFERED. Have called the store three or four times now trying to get a hold of them to come out. They keep saying oh we have to order the stuff. How are you an oil changing shop and you don’t have a barrel of oil dry in the back? It’s been over 30 days now. I don’t recommend this company, let alone this location. Shady.
- CMChristy MillerSep 15, 20255.0Very friendly guys and did a good job. Over priced for the oil change of course and the air filters, but only $14.99 for the tire rotation
- ESEvelyn StrongSep 13, 20254.0This is the same shop that I have used for the last several years. I have always had good service on my vehicle. I was there a couple days ago and would like to thank Tyler and Tristan for their great costumer service and management skills in the face of an unfortunate situation. They made everything right for me and my car is running great!