Valvoline Instant Oil Change

4.3
425 reviews
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Business Details

2860 State Road, Cuyahoga Falls, OH
44223, United States
(330) 929-6324
https://store.vioc.com/oh/cuyahoga-falls/2860-state-road
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About

Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Cuyahoga Falls.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Valvoline Instant Oil Change
2860 State Road, Cuyahoga Falls, OH
44223, United States

Hours

Reviews

4.3
425 reviews
5 stars
303
4 stars
52
3 stars
12
2 stars
16
1 star
42

What are people saying?

AI-generated from customer reviews

Service Quality

Customers praised the professionalism and friendliness of the staff, with many highlighting specific employees for their excellent service.

Efficiency

While many customers appreciated the quick service, some reported long wait times and poor management of the queue.

Upselling Issues

Several reviews mentioned pressure to purchase additional services, leading to dissatisfaction among customers.

Technical Errors

There were multiple complaints about mistakes made during service, such as incorrect installation of parts and failure to properly complete tasks.

Customer Experience

Overall, many customers expressed a positive experience, citing helpful staff and a straightforward process, though some had negative experiences that impacted their trust.
  • NG
    nancy griffith
    Oct 24, 2025
    1.0
    after asking twice, the did not fill my tires with air. i said to them that my "dummy light" didn't go off they assured me they filled tires. this was done by the assistant manager named joey. i will NEVER go to valvoline again. i called corporate to complain, they said that they would send me a 50% off cupon. it NEVER came. basically, they suck.
  • MM
    Mister Me
    Oct 18, 2025
    1.0
    2 different cars after oil change here were leaking oil on my garage floor when we took them back they said no problems found but miraculously the leak stopped I'm guessing the tightened the filter and said no issues instead of hey the filter was loose sorry. We'll after many years of going here for changes I need to look elsewhere it's sad that quality went down here
  • RD
    Rudy Deweaver
    Oct 12, 2025
    5.0
    Great Service as Always…. Spencer the service manager is very professional…. Appreciate u guys….
  • KH
    Kimberly Hearns
    Sep 21, 2025
    1.0
    Went and had Nick the assistant manager help me twice. Both times he got an attitude with me when I didn't get the services he wanted. Was ready to rush me out the door before he even checked my battery and air filter. I let him know just because I'm a girl he should treat every customer the same. I have worked in the automotive industry for 17 yrs.
  • GJ
    George Jensen
    Sep 18, 2025
    5.0
    I was right on mileage for this change but it has been 9 Months since we did the Full Synthetic 5W-30. I like how careful these techs are. They pull the old oil out through the dipstick so no chance of of drain plug issues. Unless I am at the Ford Dealership I always come here.
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