Business Details
About
Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Sumner.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
550 reviews
5 stars
403
4 stars
55
3 stars
19
2 stars
21
1 star
52
What are people saying?
AI-generated from customer reviews
Customer Service
The staff is consistently described as friendly, professional, and attentive, with many customers praising specific employees for their excellent service.
Efficiency
Most reviews highlight the quick service, with many customers noting minimal wait times for oil changes and other services.
Communication
Customers appreciate the clear communication regarding services offered, with staff explaining options without being pushy or aggressive.
Quality of Work
While many reviews commend the thoroughness and quality of service, there are some concerns about mistakes made during service, such as improper oil changes and upselling practices.
Management
The manager, Ken, receives frequent praise for his leadership and customer interaction, contributing positively to the overall experience.
- SJstephanie Janso4 days ago5.0Great service at sumner. I went on Sunday after sitting in line for over an hour and a half at the Graham location and then asked to move when I was first in line. The gal that knocked on my window at the Graham location was Rude. I was informed to back up so another car could go in front of me after waiting for an hour and a half and I was first in line. I am understanding that there's lines. I'm understanding that somebody has to go in front of me if you actually explain it instead of being a rude snot. Regardless, at that time I left and I went to the sumner location immediately and they treated me great were all extremely nice and professional I will be using Sumner moving forward.
- SCSteven CrissNov 2, 20255.0Ken and his team at sumner Wa valvoline are the best and the few managers he sent out to there own stores r gunna thrive cuz they learn from the best manager/location top dog(Ken) …thx guys see ya soon with our other cars/trucks Gunna suck when Ken move up to area manger for valvoline but with his training I bet the person he put in his place will be great —Steven and rich (son-father)
- BHBeverly HoeselOct 25, 20255.0The wait time was less than ten minutes, I was greeted by Ben, Store Manager, with a welcoming smile while he exuded his knowledge and expertise. The entire team is respectful, courteous and never pressure me when offering optional services. I want to give a shoutout to Abel for his excellent customer service. 10/10 recommend visiting the Sumner location for all services 😎
- BDBrittany DemeterOct 18, 20255.0Team at Sumner is great! The service was fast, professional and friendly. They explain everything throughly and answer any questions. Mateo was the AMAZING employee that guided me through everything. He was so great and personable. As a returning customer, he and his team made it my best experience yet!
- KHKatie HoustonOct 16, 20255.0These guys are the best!! I decided to stop at this location on the way to work and was pleasantly greeted by the manager Ken. He was very kind and super personable! The rest of my oil change was handled by Cameron, who was polite and very professional ☺️ I’m moving soon but will definitely go out of the way to comeback to this particular location!