Business Details
About
Oil Change Service StationAuto Repair ShopCar Battery Store
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Costa Mesa.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
332 reviews
5 stars
240
4 stars
37
3 stars
12
2 stars
7
1 star
36
What are people saying?
AI-generated from customer reviews
Customer Service
Many customers praised the friendly and professional staff, highlighting their efficiency and willingness to explain services.
Service Quality
Several reviews indicated issues with service quality, including improper oil changes and lack of accountability for damages caused during service.
Speed of Service
While many customers appreciated the quick service, some reported longer wait times than expected, contradicting the advertised '15-minute' oil change.
Professionalism
The professionalism of the staff was frequently mentioned positively, although there were instances of unprofessional behavior noted by some customers.
Accountability Issues
Multiple customers expressed dissatisfaction with the company's handling of complaints and lack of responsibility for service-related damages.
- DGDesi Guez1 day ago5.0Thank you for helping me out! Armando, Ismael, Miguel and the rest of the team there this afternoon. 🙌🙌🙌 Highly recommend this location as they are always knowledgeable, patient, and make the whole experience a breeze and with today’s chaos made a stressful situation everything but that 🤘🏽🤘🏽🤘🏽
- AGAriana Gallardo2 days ago5.0The mechanics really know what they’re doing! They were quick to come over, and the customer service was excellent as always. I really appreciate how efficient and friendly they are every time.
- SKSTARR KINGNov 7, 20255.0They were very knowledgeable. Provided clear instructions throughout the process of my oil change. Excellent Customer Service I would definitely return.
- KHKelsey HildebrantOct 22, 20255.0I was highly satisfied with my experience because the team was incredibly friendly, efficient, and professional from start to finish. As soon as I arrived, they greeted me right away and clearly explained every step of the service. They worked quickly without cutting corners and even checked my fluids, filters, and tire pressure at no extra charge. I appreciated how transparent they were about pricing and recommendations—no pressure, just helpful information. The whole visit took less than 20 minutes, and I left feeling confident my car was in great shape.
- SASamantha AvalosOct 3, 20251.0I waited for about 15 minutes behind a car that was being serviced. Normally, someone approaches my window to ask why I’m there, check my lights, and greet me. This time, multiple employees just looked at me without saying anything or offering help. Eventually, I gave up and left. Customer service really shouldn’t be this difficult. :(