Business Details
About
Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Alton.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
306 reviews
5 stars
207
4 stars
36
3 stars
26
2 stars
13
1 star
24
What are people saying?
AI-generated from customer reviews
Service Quality
Mixed reviews on service quality; while many praised the friendly and efficient staff, several customers reported poor service and mistakes during oil changes.
Speed
Customers appreciated the quick service, with many noting they were in and out in a timely manner, although some experienced long wait times.
Customer Service
Overall, customer service was highlighted positively, with many employees being described as friendly and helpful, though there were instances of rudeness reported.
Professionalism
While many reviews praised the professionalism of the staff, there were notable complaints about unprofessional behavior from management.
Upselling Issues
Several customers expressed frustration with upselling tactics, feeling pressured to purchase additional services that they did not request.
- BTBrandy Torres5 days ago5.0Fast friendly service
- TSTiffany StoneOct 31, 20255.0Very nice and knew what they was doing
- NHNichlaus HallOct 28, 20255.0My girl sheri in less than 5 minutes got my air cabin filter changed and everything. Everyone was hustling to get it done today. I always come here. Please listen to this dont get rid of this crew!!! You are the best girl! Nothing better than a lady who knows how to work a car!!!
- VVVal Carman (Val)Oct 24, 20255.0They were so very Nice and Fast!
- RWRyan WheelerSep 15, 20251.0This is absolutely the worst valvoline location. They took an extremely long time. Didn't do any of the inspections they were supposed to. To top if off I ran over a bolt pulling out of the bay and they didn't help me at all. Said it was my fault. It wasn't my fault you can't keep your floors clean. I had to go to cheapies to get a plug. Don't go to this location. They're slow and unprofessional.