Business Details
About
Home Furniture
Make a quality choice with stylish pieces from Value City Furniture and American Signature Furniture stores. You’ll discover elevated reclining and must-have collections for the living room, dining room, bedroom, and more—and mattresses from the biggest names in the game, including Tempur-Pedic®, Stearns & Foster® and Sealy®. Shop online or in stores to take advantage of worry-free delivery options, financing specials, storewide offers, Doorbusters and even more ways to save. Your next interior design refresh awaits with the styles you’ve always wanted, and the craftsmanship and price you didn’t know was possible. Because here, there’s no need for furniture regret.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.4
1,070 reviews
5 stars
814
4 stars
103
3 stars
44
2 stars
26
1 star
83
- GHGloria Haydon5 days ago1.0Bought furniture from the Hamburg store. Took 4 times of delivery before the whole things was completed. The 1st time 2 pieces were damaged, 2nd time the replacement pieces were used/damaged, the third time they brought the wrong pieces and finally the 4th time the whole thing was correct and done. This is the 2nd purchase from the same store that took more than one delivery. The first purchase they delivered 2 different colors on the loveseat. So that took 2 deliveries. I will not personally buy any more furniture from Value City. Don't recommend it.
- SRSara Raines5 days ago5.0Sean was awesome! He made buying my couch super easy and stress-free. Super friendly, helpful, and never pushy. If you’re shopping at Value City Furniture, definitely ask for Sean!
- JJJohnnieOct 19, 20255.0The salesman was very considerate and showed us what we wanted to see. We were very happy with the furniture and and thanks, Sean.
- ABAngela Brown-RobertsOct 18, 20255.0Jason Stull was absolutely awesome! He showed us around and was very patient as we made our mind up on and bedroom set for our son and then our kitchen table.
- CSColleen SalasOct 8, 20251.0We recently purchased a full bedroom set, accessories, and a mattress with a mattress cover from Value City Furniture on Nicholasville Road, and the entire experience has been an absolute nightmare. The initial delivery was incomplete — they forgot to deliver the mattress pad cover and also brought the wrong size bunkie boards. After speaking with management, we were assured that both issues would be resolved quickly: the bunkie boards would be exchanged, and the mattress pad would arrive the following week. Fast forward a week later — only the bunkie boards were delivered, still no mattress pad. I called the Nicholasville Road store again and was told they had contacted the other Value City location across town, and that a mattress pad would be placed in the manager’s office for me to pick up. I confirmed this multiple times because it’s a 45-minute drive for me. When I arrived at the other location, I was met by a rude staff member who told me there was no manager on site and that he couldn’t locate any mattress pad under my name. He refused to look up my order and made no effort to help me. I left the store upset and frustrated, called the Nicholasville location again, and was told the manager would call me at 1:30 p.m. to sort it out. It’s now hours later — nearly 4:30 p.m. — and still no call, no resolution, and no mattress pad. At this point, we decided to cancel the order entirely. It’s unacceptable how poorly this was handled. The lack of communication, accountability, and basic customer service between stores and management is appalling. It’s incredibly disappointing and would have happily furnished more rooms through Value City Furniture, but after this experience, I will never shop here again. Buyer beware — the disorganization and indifference we encountered are simply grossly incompetent and disheartening.