Value City Furniture

Reviews

• KF

  Kali F

  Oct 15, 2025
  1.0
  We’ve ordered a couch on 8/15, it was supposed to be delivered in two weeks but we still have not received it. The rescheduled delivery date is 10/18 and they said it’s rescheduled again to 10/31. We will never shop at this store. This has caused so much inconvenience in our moving. The worst.
• JN

  Jessa Neil

  Aug 21, 2025
  5.0
  We had an excellent experience here! Very Professional and Helpful. Sunny was extremely helpful and honest, helping us to make the best decision for our specific needs. Great place to buy furniture at an excellent price!
• GM

  Gian Marcano

  Jul 24, 2025
  1.0
  Beware of the misleading claims around their “eco-performance” fabric. At the store, the sales reps demonstrate how this fabric repels liquids — even wine — and highlight how it’s ideal for families with kids. I paid an extra $1,500 for this upgrade specifically because we expected occasional spills with children in the house. In reality, the fabric does not perform as advertised. Liquids soak in quickly, leaving stains that are nearly impossible to remove. On top of that, we also purchased their insurance plan, expecting coverage for exactly these types of accidents. When we filed a claim, they refused to honor it under the pretense that the stains were due to “accumulation” rather than single incidents — essentially finding a loophole to deny coverage. Their website boldly claims the fabric is: “Spill-proof. Kid-proof. Life-proof. Now earth-friendly, too.” That statement is completely misleading based on our experience. Between the false advertising and the refusal to back their product with the insurance we paid for, this feels like a bait-and-switch. We paid a premium price expecting premium performance and support, and got neither.
• DC

  Dan Carl

  Jul 17, 2025
  1.0
  Good store display. But, that's where the compliments end. Allowed us to purchase out of stock chair. Then, a day before delivery, they tell us the 2 pc sectional will arrive on 2 separate days...5 days apart! This after already bumping our delivery day by a day because the 2 pcs were shipping separately. Just a zero on the customer service response..."you can just cancel the order," we were told by 3 different employees--sales, shipping, and customer service. We had already been waiting a week before the shipping fiasco started. They're best advice...cancel, go out somewhere else (never will shop VCF again!!), and most likely wait at least another week or two for that delivery.
• LC

  Lauren Cork

  Jul 17, 2025
  5.0
  Awesome buying experience, delivery was great they came on time and set everything up everything is just wonderful