Value City Furniture

Reviews

• MR

  Mary Roxy

  1 day ago
  3.0
  The purchase portion of my experience was fine. It was getting the delivery set up. They set it up saying everything was in stock. Then I got the call that it was not in stock and they had to push out the delivery. So then it gets pushed out and I called early just to see if maybe my furniture is in and she said oh yes it is. We can deliver it a week earlier great, I thought. Then I get the call that a portion of my delivery is still in their distribution center in Indiana. I don’t know why this company can’t get their deliveries accurate. Don’t set up a delivery date until you actually have all the pieces in your warehouse. So a portion of my delivery was received today by two very nice gentleman and then on Tuesday I will get the rest of my delivery and set up.
• TS

  Tanya Shavers

  Oct 26, 2025
  5.0
  They are great! Clean , unbroken delivery
• ED

  Emma Daleo

  Oct 13, 2025
  1.0
  The only thing I will recommend from my experience is Will, who is a wonderful customer service rep who handled my frustration quite well and was very open and up front with us…to start my horror story, my fiancé and I recently moved into our own place and were on the hunt for a couch. With careful consideration of pricing and accessories to the couch, we chose Value City over Gardner White (which is a very regrettable decision)…to start, we went in store to place our order on August 23, 2025. We then came up with a delivery date of September 6, 2025 (as our move in date was 9/5/25). We were anticipating getting this amazing couch for some time and move in day was successful but then the next morning (9/6 our delivery date) went south real fast. The delivery people came and were concerned because they didn’t have all of our pieces, so they called the warehouse manager who told us that the store was supposed to call the previous day and let us know our corner piece was on back order till November. (We called the store and they told us that they forgot to call which is a horrible excuse), however on that call they did offer us a small refund. A couple weeks go by and the money wasn’t in our account. Again, we called the store and they supposedly forgot to put in the order for the refund. So a few more weeks go by and today 10/13/25, my fiancé calls the store for an update and now our corner piece won’t be here till MAY of 2026. My question is why in the hell do we have to call them in order to find out about our couch? Why can’t they openly communicate with customers instead of acting like they’re trying to hide their own mistakes? They have no respect for their loyal customers and absolutely no communication. They need to take back order pieces off the floor and stop advertising them because now that they’ve called other customers wanting this couch, they have a lot of cancellations on this couch’s orders. Very poor customer service from the managerial staff.
• JA

  Jennifer A

  Oct 5, 2025
  5.0
  If you go anywhere else to buy furniture you will be SORRY. You need to see Eda at the Utica store she will make your dream come true!!!! Customer service is top notch. Thank you Eda
• SL

  Smith Lion

  Sep 21, 2025
  5.0
  Please read careful and what I have to say !!!!!! The only reason I’m giving 5 stars is because of Eda. We’ve been to this store many, many times trying to find something in stock, only to find out was out of stock again. The customer service and delivery department are horrible—the way they talk to you is careless and unprofessional. Guest services in particular were arrogant and unhelpful. Through all of this, Eda was the one person who truly helped us. She worked hard to try and find things in stock for us, stayed patient, and always made sure we felt taken care of. We kept apologizing for bothering her so much—telling her we felt bad because she wasn’t even making money off us—but she always said, “Don’t mention it, this is my job. I’m here to help you, and the company takes care of us.” She even apologized for our bad experience, but never once complained about herself. I don’t know why they keep this place on the floor if they can’t deliver until next year!! And I can’t believe that people still work there I truly feel for those people !! Where do they get the energy to come to work every day after what they go through with people that they don’t get the furniture every day? Honestly, I can’t believe she is still happy working with this company. I work on commission myself, and I know if things don’t get delivered, people don’t get paid. I feel bad for employees like her who have to deal with these situations, because she deserves better support from her company. Eda alone is the reason I gave 5 stars—without her, this would have been a 1-star review. Good Bless you Eda They’re lucky to have you 🙏