Business Details
About
Home Furniture
Make a quality choice with stylish pieces from Value City Furniture and American Signature Furniture stores. You’ll discover elevated reclining and must-have collections for the living room, dining room, bedroom, and more—and mattresses from the biggest names in the game, including Tempur-Pedic®, Stearns & Foster® and Sealy®. Shop online or in stores to take advantage of worry-free delivery options, financing specials, storewide offers, Doorbusters and even more ways to save. Your next interior design refresh awaits with the styles you’ve always wanted, and the craftsmanship and price you didn’t know was possible. Because here, there’s no need for furniture regret.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Value City Furniture
8101 N University City Boulevard suite b, Charlotte, NC
28213, United States
Hours
Reviews
4.4
2,439 reviews
5 stars
1,850
4 stars
203
3 stars
91
2 stars
48
1 star
247
- ABApril B5 days ago1.0I got a table and four chairs was thinking I was getting a good deal when they sold show me a table they had hidden damage then in the process of loading the table because they only had one person to load the table was scratched up more then after doing more research, they actually show me the table for more than if I would’ve bought it online from the same store but in the store they’re saying you get 20% off when actuality you’re paying more. I feel like I was scammed all the way around, so don’t shop, dear their clearance is not clearance.😡😡
- MRMelanie RocaOct 18, 20255.0Highly recommend they came earlier than expected very communicative super accommodating five stars for sure
- RJRobin JohnsonOct 17, 20255.0From the time we walked into the store until the time our furniture was delivered, the service was great. The staff listened to us, offered their expertise, and exhibited great customer service.
- BPBrianna PriceOct 8, 20251.0Initially it was a great experience. Brand new apartment, with brand new flooring . Delivery team scrapped my flooring and is now giving me the run around for a claim . Value city’s management expects me to contact the delivery team to get the issue resolved even though i spent almost $4000 with THEM at THEIR store . Delivery team refuses to reach out to me to get the issue resolved. Will take this matter as far as i need to get it resolved.
- RCRavi ChithiralaOct 3, 20251.0Extreme Delays & Unacceptable Customer Service on $1500 Dining Table Order I placed an order for a dining table (worth approximately $1,500) during the Memorial Day Weekend Sale. The full payment was processed immediately, and I was given an initial delivery estimate of 2 weeks. Since then, the delivery date has been postponed multiple times. • Initial delay pushed the delivery to 5 months. • The delivery was then set for this week (4 days away). • I was just called and told the delivery is now postponed for an additional 4 months, making the total wait time nearly 9 months for an item I was promised in 2 weeks. This lack of reliable information and communication is unacceptable. What is worse is the customer service response. When I called to express my frustration, the staff was unhelpful and dismissive, essentially stating that I must wait and offering zero compensation for the immense inconvenience caused by holding my money for almost a year. Value City Furniture has failed to deliver the product, provide an accurate timeline, or offer basic, respectful customer service. Buyers should be aware that their posted delivery dates are meaningless and customer satisfaction is clearly not a priority.