Value City Furniture

4.6
1845 reviews

About

Home Furniture
Make a quality choice with stylish pieces from Value City Furniture and American Signature Furniture stores. You’ll discover elevated reclining and must-have collections for the living room, dining room, bedroom, and more—and mattresses from the biggest names in the game, including Tempur-Pedic®, Stearns & Foster® and Sealy®. Shop online or in stores to take advantage of worry-free delivery options, financing specials, storewide offers, Doorbusters and even more ways to save. Your next interior design refresh awaits with the styles you’ve always wanted, and the craftsmanship and price you didn’t know was possible. Because here, there’s no need for furniture regret.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsNot available
  • Cash onlyNot available

Location

Value City Furniture
8032 Burlington Pike, Florence, KY
41042, United States

Hours

Reviews

4.6
1,845 reviews
5 stars
1,523
4 stars
138
3 stars
68
2 stars
30
1 star
86
  • MH
    Matt Natalie Houston
    1 day ago
    5.0
    Our experience was great!! Mandy ‘n Tonya were excellent and found ways to make our purchases more affordable. They were very tolerant of our feral children and very informative every step of the way!
  • CS
    Corey and Jenn Salyer
    Oct 23, 2025
    5.0
    Had a great experience from start to finish!! No pressure salesman and the delivery guys were fantastic. The only thing I would recommend is delivering the couch in the box because ours arrived dirty but thankfully Josue who delivered immediately called in to have it cleaned. Very kind and courteous, will definitely shop from them again!
  • JM
    Jake Meiser
    Oct 20, 2025
    1.0
    Delivery team was not great. They dragged my couch across my hard wood floors, jammed and shoved and pushed to try to get it through the front doors.
  • AS
    Anastasia Smith
    Oct 8, 2025
    1.0
    Horrible experience, especially being 8 months pregnant! Absolutely terrible experience with Value City Furniture. I’m 8 months pregnant, and they completely messed up my bedroom delivery. The warehouse shipped the wrong rails, so the delivery team had to take everything back — which means another week of delay after already waiting so long. Extremely inconsiderate and unprofessional. Whoever is managing the warehouse and dispatch clearly has no idea what they’re doing. The dispatch team was also rude and insensitive when I called — zero empathy or accountability. The entire process shows how broken the company’s system and culture are. My friend had a similar nightmare — she ordered a couch that was supposed to arrive in 2 weeks and ended up waiting 3 months because of more “mistakes.” Save yourself the frustration, time, and money. Go to Bob’s, Ashley, or Pottery Barn — anywhere but here. I would never recommend Value City Furniture to anyone.
  • VJ
    V J
    Oct 8, 2025
    1.0
    When you buy furniture in value city after they take the payment from you then never help us all because of my mattress is very hard. I told them it’s not even a freaking 10 day old and now they try to Avoid you know they’re not answering my phone last 15 days. I ordered it a month and a half ago and my delivery come two weeks ago and I’m not able to follow any of them.