Value City Furniture

Reviews

• JK

  Jenneva Kremke

  5 days ago
  5.0
  Great deal on a wonderful power recliner sectional. Service in store was excellent. Delivery guys were courteous, set everything up including wiring, and made sure it all worked.
• LG

  LuAnn Gibbs

  6 days ago
  5.0
  Amber was my salesperson. She is amazing. I bought a mattress. She knew her stuff! Very helpful. She did not stalk me. She introduced herself and offered to help if I needed it. Once I found what I was looking for I called her over. She answered all my questions in a polite, friendly manner. Can’t wait to go back and look for a sofa with Amber’s help! She explained everything to me! What a great lady, great salesperson! See you soon, Amber!
• LS

  Lisa Spetoskey

  Oct 26, 2025
  5.0
  Mike was great to work with. There to answer every question we had without being pushy. We walked away with everything we were looking for and excited for delivery day.
• FH

  Fallon Hamilton

  Oct 19, 2025
  1.0
  My wife and I recently visited Value City Furniture to look for pillows, a rug, and wall art for our living room. Upon entering, we were greeted with, “What are you looking for?”—no “hello” or “welcome to Value City.” The associate then told us that those items were “everywhere” and that we’d just have to look around. Meanwhile, several other employees were standing together chatting and laughing rather than assisting customers. We noticed other shoppers appeared just as unsure as we were. Value City has beautiful furniture, but the customer service experience was disappointing. We didn’t feel welcomed or helped, and we ended up leaving just a few minutes after arriving. A bit more attentiveness and friendliness from staff would make a big difference.
• CS

  Chris Starr

  Sep 28, 2025
  2.0
  In January my wife and I purchased 4 recliners and one couch with the power recliners on the ends. Tentative delivery dates of mid February for the couch and early March on the chairs, no big deal we weren’t in a hurry. Jump ahead chairs showed up in late March couch in late April. I picked them up when they arrived. In June one of the power controls quit working, I called they sent a service person who was late based on there time scheduled, but he was polite. He says switch is bad he will get one ordered and then set up a time to change it out, a month goes by and I hear nothing. So I call and they inform me that the parts are no longer available that I will just need to pick out a different couch. So we go back into the store pick thinking ok let’s pick out something different but we didn’t find anything we liked. So as we are looking I say to my sales person Jimmy that other couches in the showroom have the same switches on them order me one of those, not an option I guess. Same response from the store manager. So if your sales person won’t help you, and the store manager just thinks you will go away. I guess that’s not good. Long story short I went on line found a switch ordered it and changed it out myself. I will say I would never recommend them to anyone else. But don’t worry I won’t tell anyone I will tell everyone that I know is looking to purchase furniture to not go to Value City Furniture.