Child Care Review!
I visited this gym at around 11:15 am. Since I had to take my 3-year-old son, I decided to try out their childcare services so I could work out. I've been a gym member at this location for at least three years now, and I've never had any issues until today.
I went to drop off my son at the childcare area and filled out all the necessary paperwork. The experience was great in the beginning, but then my child had an accident at 12 pm. I had to cut my workout short to change him, but I left his diapers at home. So, I had to leave the gym and come back.
I asked one of the childcare staffs if they closed at 1 pm today, and they confirmed that they did. I told them I'd be back soon. As my son and I were walking to the car, I got another call to make sure I had paid the $6 fee. I explained that I had paid it at the front desk office before I started working out. However, the staff member assumed that I hadn't paid because it wasn't showing in their system. So when I came back I pulled out my phone to show that I received a notification that u was charged their $6 fee.
My bad experience began when I returned to the childcare room at 12:32 p.m. The staff, an older woman named Pat, who appeared to be in her 50s or 60s, greeted me with an attitude. She yelled, "Eh, you know I close at 1 p.m. I have to clean up." I informed her that it was only 12:32 p.m., but she continued to punch me in the iPad and said, "I cannot punch you in." Her tone suggested that she didn't want to watch my child simply because she needed to close at 1 p.m.
I was aware that childcare closed at 1 p.m., but her repeated insistence on the time implied that I wouldn't be returning before 1 p.m really triggered me. As I looked around, I noticed that four children were still inside. She then threatened me, saying that if I don't return by 12:55 p.m., she would mark me down as tardy. This made me wonder if she would add this charge to my account, like seriously lady chill out. SMH!
I didn't mind paying, but her threatening behavior was what really pissed me off. When I went to complain in front of the gym office, my phone rang at 12:56 p.m. to ask me if I was on my way because she needed to close. It was as if she was expecting me to be there immediately.
It was also amusing that she had announced on the radio at 12:44 p.m. that we had 15 minutes to pick up our kids before she closed at 1 p.m. I had never experienced such behavior at any gym, not even when I tried out the Mililani branch.
Overall, their childcare staff was a terrible experience. It made me wonder if Pat threats members with such attitude and threatens them to come at a specific time, just as she did with me the gym should clearly advertise that childcare closes at 12:55 p.m. to avoid such threats and ensure that parents are not forced to come at a specific time. Such a bad experience as this was my first time. SMH I wonder if she threats our kids too who can't speak for themselves. Watch out moms, beware of this lady.