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TruWest Credit Union is a cooperative providing trusted financial solutions & services, so members can achieve their goals. We offer our members, employees & communities with a lifetime of quality financial services and culture of caring since 1952. With 12 branch locations – this location in Gilbert, Arizona provides anything from mortgage products, and rewards checking, to your top of the line online banking. When you become a member of TruWest Credit Union, you become a part-owner of the company, with a voice to help drive our decisions. Because we are a cooperative, we care about you, your family, your finances & your future. That is why we aim to deliver financial services that meet your needs, & to do so with a smile. Visit us today!
Location
Hours
Reviews
3.7
73 reviews
5 stars
46
4 stars
4
3 stars0
2 stars1
1 star
22
- SHSharon HobbsOct 27, 20255.0Friendly and professional staff. Very pleased with the service. Thank you.
- EBElyas BayatiSep 5, 20251.0Less than a month ago I started an account with TruWest. Since then I have had to wait 14 days for a debit card to arrive (for a bank that’s based and headquartered in my own state that’s sad), I have had my Zelle function blocked simply for making a transfer between a friend and myself and after finally receiving my debit card I’ve had to wait on hold with customer service because they’re brand new card with plenty of money in it kept declining on a 30 dollar charge. After about an hour of waiting on hold I come to find out that they hadn’t really activated my car yet. Some excuse about old system and new system. Whatever. I deposit a $7,746 check and I think okay it’ll take a few days. They released $300 from the check immediately and put the rest on hold. The next day, they took back the 300 and put that on hold as well. I gave them a call to ask and make sure they had taken it and it wasn’t an unauthorized charge. I was told the funds would be released 9 business days after the deposit. I also get a letter confirming that check would be released on 9/5/2025. Okay, I understand it’s a new account there might be extra holds. Today is the 5th of September. I still don’t have my money. I call and now the release date of my check is on the 11th of September. AN ADDITIONAL 6 DAYS. They don’t have a single answer for me. So I decide I’ve had enough of this useless incompetent bank. They will not return my check and they will not let me close my account until I wait for them to decide they’ll release my money. Who knows, I may have to wait another week after that due to some random excuse. Stay far away from this bank. It is not worth the headache.
- AEArt EckAug 11, 20254.0Quick service.
- JLJon LeppertAug 10, 20232.0They charge a very high payment for collateral protection insurance. I know because I've been in the business for years. They charge 5-6 times more than other banks. It's price gouging like I've never seen before.
- CMCary McKinneyDec 29, 20175.0Always so friendly and kind! The manager Kellie and all her staff are the best!
Frequently Asked Questions About TruWest Credit Union - Gilbert
Do you have an ATM?
Thank you for your inquiry! Yes, we do have an ATM.
Is this location drive through accessible?
Yes! Our drive through hours are Mon-Fri from 9-5:30 and Saturday from 9-1.
Can I join TruWest?
Yes! TruWest Credit Union is open to the community, and membership eligibility is based upon geographic area or employment. View our eligibility requirements on our website for details.
Where can I find my member number?
Your member number can be found on the welcome letter you received at the time of membership. If you cannot locate this letter or have not received it, feel free to contact us.
How do I enroll in online banking?
Enrolling in online banking is easy! Within the first 45 days of opening your TruWest account, you may use your member number as your username and last four digits of your Social Security Number as your password. After 45 days, please contact our Digital Banking department.