True Blue Pools

Reviews

• BP

  Brandon Pitcher

  Jul 27, 2025
  5.0
  I have been using True Blue Pools for several years now. I have friends that constantly complain about their water not being clear. I take a sample to the store and they test it free of charge for me and I've never once had the pool turn cloudy on me. Staff are extremely knowledgeable and friendly on every visit. Keep up the excellent service!
• DS

  Debra Steely

  Jul 8, 2025
  2.0
  We purchased a pool 3 years ago & the salt cell has already quit working, the pump has quit working & the heater has quit working! Every time we call we get a thousand reasons why they are not covered by warranty......they will be replacing the heater but not the pump or salt cell 😡. If you spend over 13,000.00 for a pool you would expect some kind of customer service. Nope!, not these guys! They don't care! After a month of hundreds of gallons of water leaking from our pool & several water bills over one hundred dollars, we were told today they aren't covering anything except the heater. This is not customer service, this is a complete "We don't give a shit after the sale" it's your problem if you get shitty equipment 😡😡 I would NOT purchase from them EVER again & regret not going with Aurora Pools in Lexington. Guess that's what we get for trying to save a little $$. You get what you pay for & lesson learned,!
• BB

  Bo

  Jun 21, 2025
  1.0
  They came to replace liner for me. I have to give one star since there are more and more issues. 1. They cut the light cable for easy work and claimed the light was bad anyway, need to be replaced. It actually worked just before they came. I have to buy a new one. They broke light niche too. 2. They try to seal the niche, but the pool is still leaking, water level 2" down every day. 3. They replace the motor, and the motor pipe joint is leaking after they left. 4. They ask me to keep pool water full so they can repair the leaking for me. For three weeks, I spend thousands of dollars water bill, they never successfully fix two leaking issues. True blue, please stop to charge several hundreds of dollars from my creditcard for every visit, you should repair the leaking and not on my cost since it is one job for replacing liner. Now you disappear, pool and motor pipe joint still leaking, please come to finish your job...........
• JS

  Jennifer Sebastian

  Nov 22, 2024
  3.0
  It was good
• M9

  Medic 943

  Jul 25, 2024
  4.0
  Very polite and friendly.