Service Quality
Many customers praised the professionalism, knowledge, and efficiency of the technicians, highlighting their ability to answer questions and provide thorough explanations.
Communication Issues
Several reviews noted poor communication regarding scheduling and follow-ups, with some customers expressing frustration over lack of responses to their inquiries.
Installation Experience
While many customers were satisfied with the installation process, some reported delays and issues with the installation not being up to code, leading to dissatisfaction.
Customer Support
There were mixed reviews about customer support, with some customers feeling neglected after the sale, while others appreciated the attentiveness of specific technicians.
Overall Satisfaction
Overall, customer satisfaction varied significantly, with many praising individual technicians while others expressed serious concerns about the company's reliability and service follow-through.