Trek Bicycle Upper West Side 72nd St.

Reviews

• JN

  Jeff Natt

  Oct 17, 2025
  5.0
  Fast, friendly, comprehensive service. Couldn't ask for more.
• VQ

  Victoria de Quadros

  Oct 10, 2025
  1.0
  I wanted to love this store since I’ve always been well treated at Trek shops. However, I’ve rarely felt as disrespected as I did tonight by the manager Ricardo. At checkout, I respectfully told him that I disagreed with the price being charged for the service. Instead addressing my concern regarding the price, he didn’t say a single word to me and went back to my bike and undid the work he had done, telling me to leave the shop because they don’t provide free labor. There are a thousand better ways to treat a client in this situation. I would probably have paid the amount if he had simply told me “I’m sorry we didn’t contact you with an estimate, but this is the regular fee” or if he had said “I’ll give you a discount this time, but next time you should know it’s this much”, or whatever else. Note: when I dropped off my bike, I left my phone number with him and asked him to let me know how much they would charge me beforehand. I asked them to replace a bolt from the integrated cockpit, which could require drilling it out and potentially re-bleeding my brakes if they had to remove the bolt from the inside of the cockpit. However, the mechanic didn’t replace the bolt, he just tightened my handlebars with the same bolt. Therefore, he was charging me for tightening a bolt. And I’d still need to bring the bike somewhere else to replace the bolt. When I said paying $20 for tightening a bolt seemed expensive, he completely removed my handlebars from the bike. I want to make it clear that it’s not about the $20. I was just surprised that (1) he hadn’t done the service I had asked for (replacing the bolt), and (2) was still charging me for it. If I thought that tightening the bolt was everything I needed, I’d have tightened it myself. But the bolt lost its tread and the handlebar is too loose with this bolt.
• TN

  tori nikku

  Oct 10, 2025
  5.0
  Great staff, helped me out in a pinch when I was riding nearby and lost a screw holding up my fender. Thank you!! :-)
• ZC

  Zinet-Sofia Chaidopoulou

  Oct 4, 2025
  5.0
  The staff has been very insightful for my bike research and selection, professional and knowledgeable with regards to purchasing additional equipment, and best practices for gear cleaning, protection, and maintenance. Always welcomed at the UWS NYC store; I am on a first name basis will all staff. Ricardo, Evan, and Taylor have been exceptional and an integral part of my road bike journey. Massive kudos to the team and a big THANK YOU <3
• MR

  Mel Russo

  Sep 29, 2025
  5.0
  It's great! Very knowledgeable staff. They're the only 'real' bike shop on the UWS -Really glad they're there.