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Dean Simmons
Sep 19, 2025
UP Trek staff are always friendly, professional, and knowledgeable. There are less expensive options for bikes, parts, and service, but Trek stands behind its products, and I find significant value in the peace of mind and consistent service we receive. Thanks!
After my initial bike service on my 1988 Trek Elance, I had some concerns. The Trek store manager, Isiah called me, listened to me and the team made all adjustments including some new parts - at no additional cost!
I’m very pleased!  The Trek team has earned my trust!
We’ve purchased three bikes from the University Place Trek store, and the service has been outstanding every time. Isaiah and the team know us by name, are always friendly and helpful, and their knowledge makes every visit easy and enjoyable. They provide timely updates, call when your bike is ready for pickup after service, and even support the local student MTB team. I highly recommend this store to friends, family, or anyone looking for a top-notch bike buying and service experience.
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Scott Mawdsley
Jul 25, 2025
I called first to see if they had the part I was looking for and they confirmed it. When I got to the store with my bike I said... I called earlier for a part...and the employee remembered me and went and got the part. He also installed it for me in a matter of minutes. I will definitely go back.
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Deborah Richter
Jul 20, 2025
Really just a fabulous service.  Avery was very nice and knowledgeable. Service was top notch.  All fast, friendly and affordable!  Highly recommend.