Business Details
About
Bicycle StoreBicycle Repair Shop
Trek Bicycle Parmer is your destination for the latest products from Trek and Bontrager, service and tune-ups for bikes of any brand, and everything you need for your next two-wheeled adventure.
Location
Hours
Reviews
4.8
668 reviews
5 stars
604
4 stars
25
3 stars5
2 stars7
1 star
27
What are people saying?
AI-generated from customer reviews
Customer Service
Many customers praised the friendly, knowledgeable, and attentive staff, highlighting their willingness to help and provide personalized service.
Product Quality
Customers consistently noted the high quality of bikes and services offered, with many expressing satisfaction with their purchases and repairs.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, particularly regarding service delays and lack of attention during busy times.
Store Environment
The store was described as clean and well-organized, contributing to a welcoming shopping experience.
Repair Services
Customers appreciated the efficient and thorough repair services, often noting that their bikes felt like new after servicing.
- JSJustin SaundersNov 4, 20254.0I've serviced 3 bikes with Trek on Parmer and have been pleased with my service every time. My most recent experience I brought a Kona Jake CX in to be fully refurbished. The technician was so thorough in their inspection and assessment of work to be done, explained their recommendations, and made sure I chose parts that were inline with my needs. The cost was not cheap but the service and work was excellent. The bike looks and rides like it is almost new now.
- JAJim AOct 29, 20251.0It was my first visit today Oct 28th. Folks, when you step in to the door you can tell at the first sign that these people wanna do business with you or not ! I didn’t get any quotes nor promises to repair my bike and no recommendations either. So took my bicycle out and not coming back to this business.
- JGJohn GaliciOct 25, 20255.0Even though I no longer have a Trek, this is my go to shop for maintenance. They take the time to listen and work with me to determine the best maintenance plans to meet my needs. The work is good and I appreciate the review they don’t me when I pick it up.
- GBGeoff BettsOct 25, 20255.0I’ve stopped by the Trek Palmer location a handful of times and I’ve never been let down. Each time I’ve gone in I’ve been met with friendly faces, knowledgeable advice and quality service. I know that each time I step in the store the crew will take care of my bike needs one way or another. Gamble and Ben specifically have been great to work with and will no doubt steer people in need in the right direction
- JKJoshua KaneOct 15, 20255.0We stopped by the Trek store last weekend and were helped by Gamble. We’re fairly new to the area, and my wife was looking for a bike she could enjoy around the neighborhood and on some local trails. She was a little nervous, as it had been about five years since she’d last ridden. Gamble was fantastic — patient, knowledgeable, and genuinely focused on making sure she found the right fit. He walked us through several options, made adjustments for her comfort, and encouraged her to take a test ride around the parking lot. Even with a busy store, we never felt rushed or pressured to buy. It truly felt like we had his full attention. Thanks, Gamble, for making what could have been a stressful experience into a fun and positive one!