Trek Bicycle Oakland

Reviews

• JR

  Jorge Rosa

  Oct 8, 2025
  3.0
  Terrible experience with their bike packing and handling service. I was asked to pay $80 up-front for the service despite receiving no guarantees on packaging quality or size. In the end, the bike was packed in a box just 6" larger than the 130" length + girth threshold for oversized items, which resulted in an astronomical increase in shipping costs. When confronted about this, they seemed unaware of the 130" threshold and refused to shave off the extra inches. I ultimately had to take the bike back from them and fix the packaging myself before shipping it off via FedEx. The lesson here is that while Trek's bike boxing service can be convenient, you should definitely know what you're getting into when you leave your bike with them. Ask for package sizing guarantees before forking over your cash, and if they can't give you guarantees, it may be best to take your business elsewhere.
• ST

  Scott Thompson

  Sep 17, 2025
  5.0
  Ryan really took care of me this past summer. I was having problems with my bike and he kept on helping me until he solved the problem once and for all. He really values and understands keeping customers who love riding and who ride a lot. It was more like hospitality than bike service, but also really good bike service.
• WM

  Willie Ng'ang'a Macharia

  Sep 15, 2025
  5.0
  Very great spot to visit if you are looking for any type of TREK bicycle or other cycling accessories🚴🚴🚴🚴🚴🚴. They love visitors and they treat them nicely and with much patience ❤️. They are also experts in all matters cycling. Are you looking for a new bike? Aligning your gears? Fixing your wheels? Getting new cycling shoes? Or just getting cycling advice? Pay them a visit and you will have an amazing experience. 🚴
• EP

  Elizabeth Patton

  Sep 8, 2025
  5.0
  Went in to get a helmet, lights, and phone carrier for my bike and I didn't get the name of the sales person but my receipt says Luca. They were so enthusiastic and happy to help me, it made my trip in incredibly efficient and enjoyable. Really appreciate it!
• SW

  Steven Weisenberg

  Aug 30, 2025
  5.0
  The guys were great. I'll be a new customer.