Trek Bicycle Little Rock

Reviews

• BM

  Billy Moore

  Oct 13, 2025
  5.0
  Super awesome experience over the past month! After searching online for the right MTB, I landed on a Trek. The online inventory showed that they had limited stock. When I called the store DJ not only took the time to check the backroom for my bike, but since I really wanted to pick it up later the same day; he squeezed in the build and called to let me know when it was ready. 3 weeks in to owning my bike, it was stolen, damaged, and recovered. When I took it into the store for service and repairs, Dmitry gave it a thorough inspection and found cause to keep it over night. They ended up having to order parts and got them under warranty in only a few days time. I'm so grateful for this staff, their knowledge, and advice. Highly recommend to anyone looking to get into cycling.
• JK

  John Kruse

  Oct 1, 2025
  5.0
  The staff here is knowledgeable, professional, and extremely helpful. Their work is always amazing, and the cherry on top is their prices are great too. I will go out of my way to come here, rather than to a shop that may be closer. Highly recommend.
• MF

  M F

  Sep 22, 2025
  5.0
  Awesome!
• SC

  Samiah Clemons

  Sep 14, 2025
  5.0
  I recently went to Trek not really knowing what I needed other than a mountain bike. The worker, DJ, literally got inside my brain & helped me figure what I was looking for with regard to comfort all the way up to the aesthetic of the bike. When it comes to making certain decisions I’m, quite honestly, just a girl. But DJ made the process so seamless. I absolutely look forward to working with him in the future!
• RR

  Relatively Robin

  Aug 30, 2025
  3.0
  Edit: guys at the store worked on the bike again and swapped out some parts under warranty. Testing soon I am having constant problems with my new bike, guys at the store have been nice and professional, but aren’t quite getting it. I understand the store had tech turnover- they were behind on builds and I had to order my bike. I have been patient, but I am frustrated after being told not to use the double downshift lever after the second chain broke (pic for clarity). Why would the bike have a feature that shouldn’t be used? Now, they say the bike isn’t designed for singletrack use as advertised. Even brand new, 3 months ago, the bike was ghost shifting and having problems they explained roughly as something probably bending in shipping. They straightened it out, but it still feels off. It’s just unpredictable enough that I find myself nervous/stressed wondering if it will keep shifting fine or have an unlucky delayed/failed shift on a hill, leaving me out of momentum but worried I’ll break something if I pedal. When I can get the bike back to the shop, they readjust something or tell me to try riding differently, but that’s just more I have to stress and think about… The wrong shaking/bump/curb and it’s shifting by itself, failing to shift, or clunking/jerking/skipping. I feel as if I need to spend almost as much time stressing and fussing with it as I do just riding, and the original chain tore up in just over 2 months. In the first weeks, the plastic pieces on the rear wheel and pedals fell apart, but they were dismissed as unnecessary after a replacement part failed, too. On my previous bike, purchased back when the store was called Chainwheel, equivalent parts survived years or decades alongside an entry level derailleur that’s over 30 years old and rarely needs adjustment. The new bike struggles to stay adjusted, and the chain path is never quite straight. Something is still not quite right. Fresh from the shop w/ a replaced chain, the gears grind and bind up in a knot on double downshift, even under no load, and the new chain broke before I could figure it out and describe it. Field repair, big adjustment needed, derailleur was nearly touching the largest cog, then it works back to the shop. Shop adjusts a bit more but the shifting is still clunky and inconsistent. I rode a Giant bike with the same drivetrain that was far smoother. I don’t what is out of line, but I am confused. When I bought the bike, they told me it would hold up… sold it as easy to maintain and rugged enough for imperfect riding, but I cannot seem to keep this thing in line for long before something is out of whack. I had to bleed the brand new brakes from a few bubbles left in the line, only to need to buy a new lever when threads failed. I replaced it myself, and it works now. The calipers needed a bit of realignment, too. Even gloves had to be warrantied, but the replacements are good. The grips broke under adjustment with a torque wrench, and even the saddle is wearing out. I want to ride the bike, but I stress over breaking more components when something just isn’t right. They oversold this bike’s capabilities, got paid, and now change their story. The ads still say, “…riders of all experience levels [….] confidence-inspiring stability and true hardtail mountain bike performance, this trail bike is ready to tackle terrain from fast singletrack to rugged city commutes” and “300% increase in wear resistance and shifting precision […] for mountain bikers seeking easy-to-maintain components that work flawlessly…,” the ads say. Now they say the bike isn’t designed for singletrack- false advertising. The staff is great at selling merchandise and talking, but the high end presentation and experience is hamstrung by poor quality control. I LOVE the bike when it performs well. If it was a bit more solid , I’d give it 5 stars. The guys at the store are really nice. But if I did it again, I’d get a different bike. Edit: I brought the bike in for another service and it immediately failed to shift again on the first hill when I got it home.