Quinn was an absolute legend. Thorough, helpful, informative. Felt like he balanced needed replacements/services with suggested improvements/products well without feeling like he was upselling or pushing an agenda. Great experience and bike is now riding like new. Also helped me with a couple bike fit items and was very patient and again helpful. Will be back.
KY
Kambiz Younesi
Oct 19, 2025
5.0
Very friendly and helpful salesperson. Products looks awesome with high quality.
WW
WOOCHIKA
Oct 10, 2025
5.0
I purchased an e-bike through Amazon — even though many people told me not to, I had to stay within my budget. After a week or two, I started having a bunch of issues: the back tire kept going flat overnight and the brakes were super noisy. The seller sent me a replacement inner tube and instructions on how to fix the brakes, but I’m definitely no expert.
So I brought my bike here, and Quinn was incredibly nice and helpful. He fixed everything perfectly and even took care of all the small details. You can tell he’s a true expert and professional. I’d definitely recommend this shop to anyone and will personally come back if I ever have any more issues.
SF
Steve Ferdman
Oct 1, 2025
5.0
Quinn was super helpful, quickly adjusted my brakes and gave me tips on next steps and future maintenance + service options. Much better than my experience with either Trek locations in NYC. They've also adjusted my Brompton in the past while I shopped in Whole Foods next door. Very grateful this shop is here!
SP
Sharon Paster
Jul 12, 2025
5.0
Both managers were extremely knowledgeable and helpful during both pre-sale and post-sale.